conducting customer satisfaction surveys to understand what areas of the company's services need improvements catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution curating streamlined email and social…
Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work…
We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after sales support. You will create policies and procedures and oversee the customer service provided by the team.…
Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the…
Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work…
Handle incoming customer inquiries and provide accurate and timely responses Resolve customer complaints or issues in a professional and efficient manner Ensure customer satisfaction by identifying and addressing their needs and concerns Maintain customer records and update the relevant information…