voice process job, often found within a Business Process Outsourcing (BPO) environment, involves handling customer interactions via phone calls to provide support, resolve issues, and manage inquiries. It's a customer service role that requires excellent communication and problem solving skills,…
Key Responsibilities: 1. Customer Support: Respond to customer inquiries via live chat, providing accurate and helpful information. Resolve customer complaints and issues in a timely and professional manner. Escalate complex issues to senior support agents or technical teams. 2. Communication:…