voice process job, often found within a Business Process Outsourcing (BPO) environment, involves handling customer interactions via phone calls to provide support, resolve issues, and manage inquiries. It's a customer service role that requires excellent communication and problem solving skills,…
non voice process job involves handling customer interactions through written communication channels like email, chat, and social media, rather than phone calls. These roles focus on providing customer support, resolving issues, and managing data through these non verbal methods. Job…
Key Responsibilities: 1. Customer Support: Respond to customer inquiries via live chat, providing accurate and helpful information. Resolve customer complaints and issues in a timely and professional manner. Escalate complex issues to senior support agents or technical teams. 2. Communication:…