Key Responsibilities Architect automation frameworks and blueprints that integrate CCaaS platforms, ServiceNow, and other IT ecosystems to streamline ticket handling, routing, and resolution. Design and implement intelligent workflows using AI, RPA, and orchestration tools to improve end user support experiences.…
Job Summary: As the Solution Engineering Manager for the Service Desk Practice at Astreya, you’ll be at the forefront of designing, implementing, and optimizing cutting edge Service Desk and IT support solutions that truly make an impact. In this dynamic…
What this Job Entails: The Supply Chain Materials Planner will work in a fast paced and dynamic environment where valuable contribution is much appreciated. Scope: Applies company policies and procedures to resolve a variety of issues Works on problems of…
Overview: The Field Service Technician plays an important role in enabling a seamless user experience. Responsibilities encompass a wide range of tasks, from meticulously tracking orders to efficiently managing hardware and accessory deployment. Field Service Technicians are the backbone of…
What this Job Entails: The Service Delivery Manager is a client facing role and requires that you establish and satisfactorily manage client and employee expectations. The role requires leadership, strong ability to multitask, prioritize, communicate, and direct a very diverse…
Job Summary Astreya is looking for skilled Infrastructure Engineers with proven expertise in Storage, Server and Virtualization environments. This role involves designing, implementing, and managing enterprise storage, server, and virtualization environments to ensure high availability, security, and optimal performance. Key…