Job Description

- As a Technical Support Executive, you will be responsible for providing effective and efficient technical assistance to customers, maintaining in-house technical systems, and performing software testing. This role involves troubleshooting, diagnosing, and resolving customer issues related to hardware, software, and network connectivity. The Technical Support Executive will play a crucial role in ensuring customer satisfaction by delivering timely and accurate solutions, both on-site and remote.Key Responsibilities : - Respond to customer inquiries via phone, email, and chat with a professional and customer-friendly approach.- Provide prompt technical assistance, diagnosing and troubleshooting hardware, software, and network issues.- Maintain and monitor in-house technical systems (PCs, Laptops, Printers etc.) for seamless operations.- Collaborate with customers to understand issues, gathering relevant information for efficient problem-solving.- Create and update detailed documentation for technical issues and solutions.- Utilize remote desktop tools for efficient issue resolution.- Conduct on-site visits for in-depth problem resolution when remote troubleshooting is insufficient.- Escalate complex technical issues to internal teams for further investigation and resolution.- Follow up with customers to ensure satisfactory issue resolution.- Stay updated on product features and enhancements.- Conduct software testing to identify and report bugs, ensuring software quality and reliability.- Collaborate with the development team, providing insights based on customer interactions.- Educate customers on product features and offer training for enhanced self-sufficiency.Qualifications and Skills :- Bachelor\'s degree in a related field or equivalent work experience. - Minimum of 1-2 years\' experience on the same field.- Proven experience in technical support or a similar customer-facing role. - Strong problem-solving and analytical skills. - Excellent communication skills, both written and verbal. - Familiarity with troubleshooting tools and remote support technologies. - Knowledge of hardware, software, and network configurations. - Experience in software testing and quality assurance. - Customer-focused mindset with the ability to empathize with customers. - Ability to work in a fast-paced environment and handle multiple priorities. (ref:updazz.com)

updazz .com