Job Description

:
JOB DESCRIPTION: ZONAL MANAGER
IDFC BANCASSSURANCE PARTNERSHIP

• Position Overview

Position Title
Zonal Manager
Department
IDFC First Bank
Level/ Band
AVP / Senior Manager
Role Summary:

• Liase with Bank's Zonal officers and ensure alignment on Life Insurance Business
• Visit zones, regions, districts and branches - interact with Zonal, Regional officers and Bank branch managers
• Guide and support team to ensure achievement of targets
• Ensure activation, persistency & productivity is maintained.
• Ensure quality of recruits hired in the team
• Maintain & drive compliance at the zone

• Organizational Relationships

Reports To
National Head
Supervises
Cluster Managers and KAM

• Job Dimensions

Geographic Area Covered
Zone (s)
Stakeholders Internal
Supervisors, Team (Regional officers, KAMs), Ops, Underwriting, Legal
External
IDFC First - Channel Partner

• Key Result Areas

Partner and Client Management

• Exceeding zonal targets (NB, renewal, STP, digitisation, product mix etc)
• Interact with the Bank Zonal Officer and his/her team to ensure alignment towards Tata AIA in life insurance
• Ensure team is focused on Sales and support to all branches assigned.
• Drive local contests and engagements to engage teams
• Keep track of all contests and initiatives launched - bank, other insurers and Tata AIA Life
• Maintain a strong relationship with Zonal officer, Regional Officer and Bank Branch manager - interact with them regularly to assess business status. Take help from them to push & motivate them to maintain productivity
• Managing the relationship between internal team and channel partner so as to foster sales for the company and maintain utmost levels of responsiveness to requirements from the Channel Partner

• Aid the bank branches to adopt new processes and technology

Team Management

• Assign target to each Regional Officer at a district level - NB, renewal, STP, resolutions, special projects/initiatives undertaken, product mix.
• Ensure team is hands on with each branch and maintains a high engagement level with each member
• Team development and training
• Retention of high performing talent
• Keep National Head updated about on - ground activities by Bank and competitors
• Coordinate with HO on various initiatives, updates, reviews, partner requirements

Customer service

• Ensure adequate customer service - grievance redressal, claim settlement, renewal etc.

E Skills Required
Technical

• Good product knowledge
• Good knowledge of MS Office

Behavioral
Essential
Desired
Interpersonal skills
Communication skills
Creative thinking skills
Supervising / Leadership skills
Teamwork Skills
Influencing skills
Relationship Building skills
Decision making skills
F Incumbent Characteristics
Essential
Desired
Qualification
Graduation
Post graduate/Insurance specific training
Experience
Should have at least 12 to 15 years' experience of sales with at least 5 years' experience in leading teams. Needs to have rural Banca sales experience in the insurance parlance.
About Company:
Tata AIA Life Insurance Company Limited (Tata AIA Life) is a joint venture company, formed by Tata Sons Pvt. Ltd. and AIA Group Ltd. (AIA). Tata AIA Life combines Tata's pre-eminent leadership position in India and AIA's presence as the largest, independent listed pan-Asian life insurance group in the world spanning 18 markets in the Asia Pacific region. Tata AIA Life has written retail new business weighted premium of Rs. 2,692 crore for the financial year 2019-20. For the same period, the 13th month persistency of the company was at 89.10% and, the individual death claims settlement ratio was 99.06%. One of the fastest growing companies in the Life Insurance sector, Tata AIA Life is now ranked at no. 5, based on individual weighted new business premium.

Skills Required