Job Description

Zonal Head - Orthodontist(North Zone)

Role:

Zonal Head - North |

Qualification:

MDS Orthodontist

Business:

Toothsi & Skinnsi

1. Strategic & Zonal Leadership

Own end-to-end performance of the North Zone across

clinical quality, sales, operations, people, and growth

. Translate national business goals into zonal and center-level execution plans. Act as the single-point owner for zonal outcomes, escalations, and performance reviews.

2. Clinical Leadership & Governance

Drive standardized

clinical governance

across all Toothsi and Skinnsi centers in the zone. Ensure all clinical practices comply with defined

medical, ethical, regulatory, and quality standards

. Oversee orthodontic treatment planning, consultations, and execution to ensure consistent clinical outcomes. Review clinical deviations, escalations, and patient outcomes; implement corrective and preventive actions. Coach and mentor orthodontists and clinical leaders to build strong clinical capability within the zone. Embed best-in-class clinical practices from competition and internal benchmarks to elevate patient experience.

3. Sales & Revenue Ownership

Own zonal revenue targets for

Toothsi and Skinnsi

and ensure center-wise target achievement. Analyze performance dashboards, funnel metrics, and conversion ratios to drive predictable revenue outcomes. Lead consultation excellence by ensuring teams are trained on pitch, pricing, and customer engagement. Ensure business continuity through process adherence, including consultations without scanners and accurate system entries. Partner with training teams to design and roll out sales capability-building programs.

4. Operational Excellence

Drive adherence to operational SOPs to maximize

delivery %, utilization, and slot fulfillment

across centers. Ensure seamless execution of Toothsi deliveries, scans, trials, and Skinnsi services as per SOPs. Optimize manpower through cross-deployment and timely escalation of hiring needs to HR. Ensure new joiners are onboarded and trained as per defined operational and clinical frameworks. Maintain inventory availability and ensure timely stock requisition to avoid service disruptions. Conduct regular store visits to identify bottlenecks, coach teams, and improve efficiency.

5. People Management & Discipline

Lead, manage, and develop store heads and zonal teams with a focus on accountability and professionalism. Ensure adherence to uniforms, attendance, behavior standards, and HR policies across centers. Proactively address people issues and maintain a healthy, high-performance work culture. Identify infrastructure gaps and coordinate with central operations for resolution.

6. Growth & Business Expansion

Drive execution of center-level marketing and local growth initiatives. Identify new growth levers to improve center performance and zonal scalability. Build strong commercial capability by training teams on pricing, USPs, and competitive differentiation. Integrate learnings from competitors and home scan teams into zonal sales and operational strategy.

7. Stakeholder Management

Act as the key liaison between centers, central operations, HR, training, and leadership teams. Provide structured feedback, insights, and improvement recommendations to central leadership. Ensure alignment between zonal execution and organizational priorities.

Success Metrics (Indicative KPIs)

Zonal revenue & target achievement (Toothsi & Skinnsi) Clinical quality & patient outcome metrics Delivery %, utilization, and slot fulfillment Team productivity, attrition, and training completion Compliance, audit, and escalation resolution metrics
Job Types: Full-time, Permanent

Pay: ?900,000.00 - ?1,000,000.00 per year

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Work Location: In person