Job Description

Mumbai

7+ years Exp.

Full-time

Job Responsibility

Manage overall customer experience, portfolio management, portfolio sale, retention management, monthly sales and drive the targets for 4-5 RM Leads and 60-75 RMs for a designated zone (Western, Navi Mumbai, Thane, KDMC, Outstation and NRI)

Responsible for month-on-month growth on online gross transaction numbers, value and active project management with pool of RMs

Responsible for devising and drive the AOP for the vertical

Responsible for increasing the efficiency on the lead germination to realization of net income month-on-month

Responsible for managing the entire customer's tertiary need journey, helping in providing/adding the right match basis the customer's need

Responsible for increasing the Market and wallet share Month on Month

Responsible for effective resolution management and escalation handling for the designated cluster

Responsible for strategies around performance evaluation, sale incentive realization for the team

Job Skills

Knowledge of the real estate industry and current market trends

Presentable and good communication skills in English, Hindi, and Marathi

Experience in the lead cycle management including lead nurturing and lead reactivation will be a big advantage

Experience in the concierge customer service, healthcare, or hospitality industry will be an added advantage

Dedication to customer satisfaction and enthusiasm to work with an emphasis on detail and follow-through as required

Excellent leadership and communication skills

Familiar with matrix organization

Strong people/organization coaching and development skills

Data analysis and reporting skills

Tech Savvy, interested in adapting to new technologies

Travelling flexibility must - Will have to keep shuttling across multiple projects for effective revenue generation

Should have flair for direct selling and face to face interactions

Good negotiation skills for selling

Self-motivated with a strong work ethic and a drive to succeed

Proficiency in using customer relationship management (CRM) software is an advantage

Candidate Profile

Minimum Graduate, MBA preferred

Minimum 7+ years of experience in sales

Minimum 5+ years of experience in team handling

Minimum 3+ years of experience in real estate retail sales