Job Description

Requisition No - R-1166290


Job Title: Zonal Customer Operations Executive


WL- 1B


Location: Mumbai RO


Job Overview:


This role is responsible for the end-to-end management of delivery operations, ensuring timely and cost-effective fulfillment of demand across regions. The incumbent will coordinate with internal teams to optimize delivery planning, resource allocation, and inventory management.


Scope of work:

Plan billing and trips based on demand and delivery schedules. Assign vans and stock for dispatch, ensuring optimal load utilization. Coordinate with sales teams to manage dispatch timelines and resolve delivery issues. Ensure timely unloading of vehicles at depots and RS points. Maintain inventory levels at RS points to meet daily sales requirements. Optimize load management using available resources and fleet. Monitor and manage delivery costs without impacting daily sales. Track RS KPIs and ensure alignment with business goals. Communicate daily requirements to RS and internal teams to maintain healthy ROI.

Qualitication:

Any graduate with 5+ Years of experience in logistics/fleet management Strong operational and logistical planning skills. Ability to balance cost-efficiency with delivery effectiveness. Experience in coordinating with cross-functional teams. Familiarity with inventory and dispatch systems is a plus.
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