Hiring for Zonal Collection Manager based @ Lucknow.
Responsible for managing and driving Collections across multiple zones ( UP, UK, Agra)
The role focuses on achieving Collection targets, conducting legal and overdue (OD) camps, ensuring adherence to collection code of conduct, and maintaining compliance and audit standards.
Recovery Achievement
Achieve Collection targets on overdue accounts as per set goals.
Legal & OD Camps
Plan, organize, and monitor legal camps and overdue (OD) camps to improve recovery performance.
Collection Code of Conduct Adherence
Ensure strict compliance with collection code of conduct across all branches.
Audit & Compliance Observations
Address and close audit observations promptly.
Ensure adherence to regulatory and internal compliance guidelines.
Performance Monitoring
Track recovery progress against targets and report to senior management.
Analyze delinquency trends and implement corrective measures.
Team Management
Guide and supervise branch collection teams.
Provide training on compliance, legal processes, and customer handling.
Customer Service Management (CSM)
Ensure customer contactability and maintain service standards during recovery processes.
Required Skills & Competencies:
Strong knowledge of recovery processes, legal frameworks, and compliance norms.
Leadership and team management skills.
Ability to analyze data and implement corrective actions.
Excellent communication and negotiation skills.
Proficiency in MIS reporting and digital collection tools.
Qualifications:
Graduate/Postgraduate in Finance, Law, or Business Administration.
8-10 years of experience in collections/recovery in microfinance or banking, with at least 3 years in a zonal leadership role.
Interested Professionals kindly share your updated cv to kavitha.g@belstar.in
Job Type: Full-time
Pay: ?100,000.00 - ?1,200,000.00 per year
Benefits:
Cell phone reimbursement
Health insurance
Life insurance
Provident Fund
Work Location: In person
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