Job Description

About Us:

Paytm is India's leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks' financial instruments. To further enhance merchants' business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.

About the role: We are looking for a Zonal Collection Manager who can handle the collections target of the area assigned.

About the team: Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.

Expectations/ Requirements:

1. Ensured Documented feedback.

2. Ensure Adequate Feet on Street availability/bucket wise /Segment wise/Collection Manager/Area Collection Manager.

3. Manage productivity for fixing productivity parameters for Collection Officers /Agencies/In-house team/CM/ACM Monitoring performance against set parameters and weekly review with CM/ACM.

4. Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE Timely.

5. Hiring of on roll Employees ie CM/ACM Delivering AOP Targets.

Superpowers/ Skills that will help you succeed in this role:

1. Demonstrated Success and achievement orientation.

2. Excellent Communication Skills

3. Negotiations skills - strong bias for driving results in a high performance environment.

4. Strong Relationship and Leadership skills

5. Working Knowledge of Computers

Education: Graduation / Post Graduation preferred

Why join us:

Merit based culture that thrives on self-motivated & driven individuals who are set out to make a successful career in India's fastest growing Fintech Organization. Agile & democratic setup that gives space to your creativity, offers opportunity to work at scale coupled with an environment that encourages diverse perspective at all times.

Compensation:

If you are the right fit, we believe in creating wealth for you

With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants - and we are committed to it. India's largest digital lending story is brewing here. It's your opportunity to be a part of the story!