Job Description

Job Information


Date Opened


24/09/2025
Job Type


Contract
Industry


Technology
Work Experience


5+ years
City


Mumbai
Province


Maharashtra
Country


India
Postal Code


400047
About Us


Zill Consulting serves the world's leading companies by helping them connect with and learn from their customers. We design, deploy, and optimize best-in-class Experience Management (XM) solutions. Programmes and technology that dramatically improve organizational impact and technology returns for our clients. We currently deliver services across four continents (Europe, Asia, Africa and North America) and are expanding our footprint across the globe. Zill Consulting has delivered over 500+ XM Programs in last 24 Months for many global organizations.




We are seeking a

Zoho Specialist & Engineer

to join our team on a 12-month contract. The successful candidate will take ownership of delivering a defined roadmap of features and improvements across

Zoho CRM, Zoho Projects, Zoho Analytics, and associated integrations

. This role requires strong technical expertise in Zoho applications, Zoho APIs, and Deluge scripting to design, configure, and optimize solutions that support business operations, project delivery, and reporting.

Key Responsibilities

Lead the configuration, customization, and enhancement of

Zoho CRM, Zoho Projects, and Zoho Analytics

. Develop and maintain

integrations

between Zoho applications and external systems (via Zoho API, Deluge, and middleware tools if required). Translate business requirements into scalable, maintainable Zoho solutions. Build automated workflows, blueprints, custom functions, and dashboards to streamline processes. Ensure data integrity, security, and alignment with compliance requirements (GDPR/ISO27001 context). Provide technical expertise and act as the go-to resource for Zoho application capabilities. Troubleshoot and resolve system issues, ensuring minimal disruption to end-users. Collaborate with cross-functional teams (IT, Delivery, Business Support, Service Delivery) to prioritize and deliver roadmap milestones. Document configurations, customizations, and integrations for future maintenance and knowledge transfer. Train and support internal stakeholders on new features and solutions delivered.

What you'll do:

Deliver a roadmap of features across

Zoho CRM, Projects, and Analytics

. Configure, customize, and enhance Zoho CRM, Projects, and Analytics Build integrations using

Zoho API

and

Deluge scripting

Deliver automation, workflows, dashboards, and reporting solutions Collaborate with cross-functional teams to deliver on a 12-month roadmap.


Requirements

Required Skills & Experience

Proven track record of

Zoho One / Zoho CRM, Projects, and Analytics

configuration and delivery. Strong hands-on experience with

Zoho API

(REST API, authentication, data exchange). Proficiency in

Deluge scripting

for custom functions, automation, and complex business logic. Demonstrated experience with

system integrations

(Zoho-Zoho and Zoho-third party). Strong analytical and problem-solving skills with attention to detail. Ability to manage multiple deliverables, prioritize tasks, and meet deadlines in a roadmap-driven environment. Excellent communication and documentation skills, with the ability to work effectively in a remote, cross-functional team.

Desirable Skills

Experience with

Zoho Flow, Zoho Creator, and Zoho Desk

. Knowledge of

data modelling

and advanced reporting in Zoho Analytics. Familiarity with

project management methodologies

(Agile/Waterfall). Previous experience working in a

consulting or professional services

environment.

What we're looking for:

Strong expertise in Zoho CRM, Projects & Analytics Proven experience with

Zoho API & Deluge

Hands-on knowledge of Zoho integrations and automation * Problem-solver with excellent communication and documentation skills