Job Description

About the Role:

We are seeking an experienced Zoho CRM Implementation Expert who can own the end-to-end implementation of Zoho, define and optimize business processes, and ensure successful CRM adoption across teams. The role requires strong functional expertise in Zoho, stakeholder management skills, and hands-on execution capability.

Key Responsibilities

? Lead end-to-end Zoho CRM implementation, including requirement gathering, configuration, customization, and deployment

? Design and set up CRM processes aligned with business workflows (Sales, Marketing, Support, Operations, etc.)

? Act as a Zoho subject matter expert, advising on best practices and optimal system usage

? Monitor and support user adoption, ensuring teams are effectively using the CRM

? Identify process gaps, system limitations, and adoption challenges, and recommend solutions

? Configure modules, workflows, automations, validation rules, dashboards, and reports

? Integrate Zoho CRM with other Zoho applications (Zoho Books, Zoho Desk, Zoho Campaigns, etc.) and third-party tools as required

? Conduct user training sessions, create SOPs, and provide ongoing support Track CRM usage metrics and continuously improve efficiency and data quality

? Serve as the single point of contact for CRM governance and enhancements

Required Skills & Experience

? Proven experience as a Zoho CRM / Zoho One Implementation Expert

? Strong understanding of CRM processes, sales pipelines, lead management, and reporting

? Hands-on experience in Zoho configuration, customization, and automation

? Ability to translate business requirements into scalable CRM solutions

? Experience in change management and user adoption

? Strong analytical and problem-solving skills

? Excellent communication and stakeholder management abilities.

Nice to Have

? Zoho certification(s)

? Experience working in multi-team or enterprise environments

Job Type: Full-time

Pay: ?600,000.00 - ?800,000.00 per year

Benefits:

Health insurance Leave encashment Paid sick time Paid time off Provident Fund
Work Location: In person