Job Description

IT Manager (Zoho Ecosystem & Software Development Focus)

Position: IT Manager / ZOHO Developer Experienced

Department: IT & Systems

Location: Nariman Point

Reports To: Director / HOD

Role Overview:

We are looking for an IT Manager with a primary focus on Software Development and the Zoho Ecosystem (80% KRA), while also ensuring IT infrastructure, assets, and networking operations (20% KRA) are efficiently managed. The role requires a strong technical background in Zoho applications, custom development, and automation, coupled with the ability to maintain a secure and reliable IT environment.

Key Responsibilities:

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Software Development & Zoho Ecosystem (80% KRA):

Oversee end-to-end software/application development projects using Zoho Creator and other development tools.

Customize, automate, and integrate Zoho CRM, Zoho Books, Zoho Flow, and other Zoho apps with business processes.

Define and implement SDLC best practices, ensuring structured design, development, and deployment.

Manage a team of developers or external vendors to deliver scalable and secure solutions.

Ensure proper code documentation, version control, and repository management (e.g., Git).

Perform testing, debugging, and quality assurance before deployment.

Collaborate with business teams to gather requirements, design workflows, and implement process automation.

Maintain and enhance API integrations between Zoho apps and third-party platforms.

Ensure data security, compliance, and role-based access across Zoho systems.

Continuously explore and implement new Zoho features to improve operational efficiency.

Conduct end-user training and adoption programs for new Zoho solutions.

Monitor and optimize application performance, scalability, and user experience.

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IT Infrastructure, Assets & Networking (20% KRA):

Manage company IT assets (laptops, desktops, servers, mobiles, peripherals, etc.).

Maintain and regularly update the IT asset inventory.

Oversee secure company networks (LAN, WAN, Wi-Fi, VPN) and monitor bandwidth usage.

Ensure data backup, disaster recovery, and business continuity are in place.

Implement and enforce cybersecurity protocols (firewalls, antivirus, access control).

Manage IT vendors, warranties, and licensing renewals.

Provide IT helpdesk and user support for hardware/software issues.

Document IT infrastructure, processes, and SOPs for future reference.

Key Skills & Competencies:

Strong expertise in Zoho applications (Creator, CRM, Books, Flow, etc.).

Proven track record in software/application development and automation.

Knowledge of Deluge scripting, API integration, and custom functions.

Experience in managing SDLC and software teams.

Solid understanding of IT infrastructure, networking, and cybersecurity basics.

Strong problem-solving, leadership, and cross-functional collaboration skills.

Qualifications:

Bachelor's/Master's in Computer Science, IT, or related field.

5-8 years of IT experience with at least 3+ years in Zoho development & administration.

Hands-on experience in custom app development, workflow automation, and integrations.

Certifications:

Zoho Creator Certified Developer (preferred).

Job Type: Full-time

Pay: ₹500,000.00 - ₹900,000.00 per year

Work Location: In person