Zeitgeist Retail Private Limited (ZRPL) is an E-Commerce Technology and Services company, headquartered in Bengaluru, India. The company works closely with leading brands to manage end-to-end services, including product listing and catalog management, stock planning, accounts reconciliation, and sales return management for a transformational platform as an API integration for employer brands and consumer technology service companies.
Job Summary
Zeitgeist Retail Private Limited is seeking a proactive and analytical Zoho CRM Specialist to join our team. This role is pivotal in optimizing our customer relationship management processes, enhancing sales performance, and supporting data-driven decision-making across departments. The ideal candidate should have 1-2 years of experience in CRM management, with a strong grasp of Zoho CRM's functionalities and data analytics skills. This position requires collaboration with sales, marketing, and other teams to streamline CRM practices and drive operational efficiency.
Key Responsibilities
Zoho CRM Administration: Manage, customize, and optimize Zoho CRM configurations to align with business needs, particularly for sales and marketing.
Data Integrity & Maintenance: Develop and implement protocols for accurate data entry, cleansing, and maintenance to ensure CRM data reliability.
Data Analysis & Insight Generation: Analyze CRM data and sales metrics to uncover trends, forecast outcomes, and identify growth opportunities.
Reporting & Dashboard Management: Build and maintain comprehensive reports and dashboards to facilitate strategic and operational decision-making.
Cross-functional Collaboration: Work closely with cross-functional teams to maximize CRM utility, streamline workflows, and align CRM processes with business goals.
Training & Support: Conduct training sessions for team members on Zoho CRM best practices, ensuring smooth adoption and continuous improvement in CRM usage.
Qualifications & Skills:
Educational Background: Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
Experience: 1-2 years of experience in CRM management, ideally with hands-on experience in Zoho CRM.
Analytical Skills: Strong mathematical and analytical skills to interpret data and provide actionable insights.
Technical Proficiency: Familiarity with data analysis, reporting tools, and CRM platforms.
Communication & Collaboration: Excellent interpersonal and communication skills for effective collaboration across departments.
Attention to Detail: Detail-oriented with strong organizational and problem-solving skills, ensuring accuracy and thoroughness in CRM data and processes.
Job Type: Full-time
Pay: ?20,000.00 per year
Work Location: In person
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