to optimize our business processes, implement new functionalities, and provide data-driven insights using the ZOHO suite of applications. The ideal candidate will bridge the gap between business needs and technical solutions, ensuring maximum utilization of our ZOHO investment.
Key Responsibilities:
-------------------------
I. System Implementation & Configuration:
Analyze, document, and translate business requirements from various departments (Sales, Marketing, Finance, Operations) into technical specifications for ZOHO applications.
Configure, customize, and deploy modules within ZOHO products, primarily
Zoho CRM, Zoho Creator, Zoho Analytics, and Zoho Desk/Projects
.
Design and implement custom workflows, blueprints, validation rules, and custom functions using
Deluge Scripting
to automate business processes.
Manage user roles, profiles, security settings, and data sharing rules within the ZOHO ecosystem.
II. Data & Reporting:
Design, develop, and maintain reports, dashboards, and custom visualizations in
Zoho Analytics
to provide actionable insights on key performance indicators (KPIs).
Ensure data integrity and cleanliness across all ZOHO applications through regular audits, data cleaning, and migration processes.
Perform data analysis to identify trends, opportunities, and areas for process improvement.
III. Integration & Support:
Integrate ZOHO applications with other internal and external third-party systems using APIs and ZOHO Integrations.
Provide ongoing end-user support, troubleshoot system issues, and resolve bugs related to ZOHO applications.
Develop and conduct training sessions and create documentation for end-users to ensure effective adoption of the systems.
Qualifications and Skills
Required:
+ Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
+
Proven experience (e.g., 2+ years)
as a Business Analyst, System Administrator, or similar role, with direct experience in the ZOHO platform.
+ Strong functional and technical expertise in at least two of the core ZOHO applications (
Zoho CRM, Zoho Creator, or Zoho Analytics
).
+ Proficiency in business process mapping and requirements gathering.
+ Excellent analytical, problem-solving, and critical thinking skills.
+ Strong communication (written and verbal) and interpersonal skills to collaborate with technical and non-technical stakeholders.
Preferred (A Plus):
+ Certification in a ZOHO product (e.g., Zoho CRM Certified Administrator, Zoho Creator Certified Developer).
+ Experience with
Deluge Scripting
.
+ Familiarity with database concepts and experience with
SQL
.
+ Experience with API integrations and data migration tools.
+ Knowledge of project management methodologies.
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