Job Description

ABOUT THIS ROLEAs a Zoho Administrator (contract), you will be pivotal in optimizing our Zoho Suite (Zoho Desk, Zoho Projects, Analytics, and Zoho Email) to meet the needs of our organization. This is a contract position for an initial period of two months, with the possibility of extension.ABOUT KIBOKibo Commerce is a composable digital commerce platform for B2C, D2C and B2B organizations who want to simplify the complexity in their businesses and deliver modern customer experiences. We are the only modular, modern commerce platform that supports experiences spanning eCommerce, Order Management, and Subscriptions. Merchants like Zwilling, Ace Hardware, and Jelly Belly trust Kibo to bring simplicity and sophistication to commerce operations and deliver experiences that drive value.Kibo\xe2\x80\x99s expertise and cutting-edge innovation has been recognized by Forrester, Gartner, Internet Retailer, and TrustRadius, and was cited as a Strong Performer in The Forrester Wave\xe2\x84\xa2: Order Management Systems, Q2 2023, and named a leader in The Forrester Wave\xe2\x84\xa2: B2C Commerce Solutions, Q2 2022.By joining Kibo, you will be part of a team of Kibonauts all over the world in a remote-friendly environment. Whether your job is to build, sell, or support Kibo\xe2\x80\x99s commerce solutions, we tackle challenges together with the approach of trust, growth mindset, and customer obsession. If you\xe2\x80\x99re seeking a unique challenge with amazing growth potential, then come work with us!WHAT YOU\xe2\x80\x99LL DO

• Create new and maintain existing workflows and automations in Zoho Suite (Zoho Desk, Zoho Projects, Analytics, and Zoho Email)
• Integrate Zoho with Kibo\xe2\x80\x99s Salesforce instance to sync account data
• Establish new integration with Looker to export all our case data into our Looker instance
• Conduct Zoho cleanup and creation of defined roles and permissions for existing users
• Assist in build out of reporting and dashboards in advanced analytics
• Implement feature to expose billed hours and hour tracking in Projects to clients through portal
• Explore opportunities to tie hour tracking into into Support cases
• Offer general guidance on best practices and how to better leverage Zoho

Skills & RequirementsWHAT YOU\xe2\x80\x99LL NEED

• Experience as a Zoho Administrator or similar role
• Strong knowledge of Zoho applications, including administration, customization, and configuration for Zoho Desk, Zoho Projects, Analytics, and Zoho Email
• Proficiency in Salesforce integration and Looker analytics platform
• Strong understanding of user roles and permissions setup
• Familiarity with API integrations and web services
• Ability to communicate effectively and provide guidance on platform best practices
• Detail-oriented with a focus on maintaining data integrity and security
• Proven experience in workflow management and automation implementation
• Knowledge of support ticket systems and project management

Bonus

• Zoho certification (Zoho Certified Administrator)
• Salesforce administration or Looker analytics certification

At Kibo we celebrate and support all differences. Kibo is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital, disability, and veteran status.Qualifications

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