Job Description

Job Title: Associate Program Manager - OTA RelationshipsLocation: GurgaonExperience: 1-3 yearsFunction: Business Strategy / Account Management / Partner RelationsRole Overview:We're looking for a dynamic Associate Program Manager - OTA Relationships to take end-to-end ownership of OTA partnerships. The ideal candidate will be responsible for managing external partner relationships, driving growth through account management, maintaining listing hygiene, handling escalations, and leading a small execution-focused team. This role is cross-functional and will require collaboration across Business, Product, and Operations.Key Responsibilities:1. Relationship ManagementDrive structured engagement with OTA partners through business reviews and strategy syncsManage data flow and reporting pipelines for OTA integrationsResolve partner queries, address operational issues, and maintain alignment on KPIs2. Account Management & GrowthIncrease OTA wallet share through joint business planningAnalyze performance metrics (e.g., fill rates, revenue share, engagement rates) and implement growth levers3. Offer & Campaign ManagementCollaborate with OTAs on promotional offers to enhance conversion and visibilityMonitor ROI and optimize campaigns using a data-driven approach4. Hygiene & Listing ManagementEnsure listing hygiene across platforms - accurate tags, updated photos, clean descriptions, and pricing consistencyRegularly audit listing status and ensure BP/DP accuracy5. Escalation ManagementAct as the single point of contact for partner and internal escalationsProactively resolve issues and establish feedback loops for continuous improvement6. Team ManagementLead and mentor a small team to execute day-to-day partner operationsSet team OKRs, review outputs, and provide strategic directionFoster a culture of ownership, responsiveness, and customer-first thinkingKey Skills & Competencies:- Excellent communication and relationship management skills- Ability to lead teams and manage stakeholders across verticals- Proficient in analytical tools like Excel, PowerPoint - Experience with OTA platforms and digital distribution strategies- Strong problem-solving skills and attention to detail- High ownership mindset and execution-drivenPreferred Qualifications:- Bachelor's degree from a reputed institution- 1-3 years of experience in OTA partnerships, account management or growth roles- Prior experience leading or mentoring a small team is preferred (ref:updazz.com)

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