Zim Integrated Shipping Services Manager Customer Service (12 15 Yrs) Mumbai (after Sales / Customer Service)
Job Description
The main purpose of the role is to Consistently work towards improvising and delivering excellent customer service levels, via the below set of KPI's:1. CS team performance :Service Units Management (managing the CS team)2. KPI's :Achieve the Customer service KPI's which includes Freight Correctors / Manifest corrector reasons / E-Commerce/ Auto rating, GSS performance, Customer Experience Survey and CS Response time and SLA of emails and calls.3. Customer Relation :Customer Experience and satisfaction levels (includes liaising with GSS), strengthening customer relationship and Customer Retention4. Execution of improvement plan :Execution of improvement plan for better CS survey results.CANDIDATE WITH SHIPPING EXPERIEMCE ONLY APPLYExperience level - 12-16 years (ref:updazz.com)
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Job Detail
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Job IdJD2929118
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear