Project Aim : Build AI chatbot for Zendesk based on previous 10 years Email data Role And Responsibilities \xe2\x97\x8b Manage the Zendesk instance across multiple brands \xe2\x97\x8b Help standardize and optimize configurations but also lead initiatives of Integrations With Other Applications Within The Company \xe2\x97\x8b Monitor the performance of automation, triggers, and workflows within the Zendesk instance \xe2\x97\x8b Monitor and use performance data to identify pain points and efficiency opportunities \xe2\x97\x8b Maintain and manage the backlog of operational and functionality enhancement requests and work with internal stakeholders and vendors to ensure prioritization and alignment with the business \xe2\x97\x8b Research and integrate additional apps/3rd party systems as dictated by business needs \xe2\x97\x8b Maintain subject matter expertise and historical documentation of Zendesk enhancements and releases \xe2\x97\x8b Establish and maintain operating procedures for the administration of the the platform that is consistent with overall company policies and guidelines \xe2\x97\x8b Partner with leadership to develop strategic initiatives within the Care organization to fully utilize our CRM platform to ensure process improvements, enhanced customer experience, and drive continuous improvements \xe2\x97\x8b Ensure the Customer Experience teams are set up for success through efficient and effective use of the Zendesk suite \xe2\x97\x8b Work closely with the Customer Experience leadership team to identify and improve upon areas of opportunity within our current workflows \xe2\x97\x8b Partner with our cross-functional teams to build integrations and workflows between our backend systems and our Support team interfaces \xe2\x97\x8b Build and maintain Zendesk Explore dashboards \xe2\x97\x8b Develop and maintain a comprehensive knowledge base and self-service resources within Zendesk to empower customers with self-help options \xe2\x97\x8b Stay updated on Zendesk updates, features, and industry best practices to ensure the platform is effectively utilized to its full potential \xe2\x97\x8b Conduct regular audits to ensure data accuracy and compliance with internal policies and regulatory requirements \xe2\x97\x8b Build and maintain our AI assistant to ensure high-quality, low-touch resolutions across all channels. \xe2\x97\x8b Effectively build and maintain chat functionality, including chat automation. Qualifications \xe2\x97\x8b 3+ years of Zendesk administrator experience with in-depth knowledge of Support, Guide, Explore, Sunshine SQL, CSS, and HTML - including API/App integrations \xe2\x97\x8b Ability to communicate vision, strategy, and statuses of projects to leadership \xe2\x97\x8b Ability to translate business requirements into technical deliverables \xe2\x97\x8b Proven ability to deal with ambiguity in a rapidly changing business environment \xe2\x97\x8b Ability to root cause and solve complex user issues within Zendesk Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees Job Types: Full-time, Freelance
Contract length: 1 month Salary: \xe2\x82\xb945,000.00 per month Schedule:

• Day shift
• Monday to Friday

Experience:

• total work: 3 years (Preferred)

Work Location: Remote