Job Description

Job Title : Customer Success Manager - SAVE Roles & Responsibilities : - Establish clear client retention goals - Upsell services and products with the brand image - Promote value through customer experience - Review customer complaints and concerns and seek to improve the customer experience - Develops Healthy Customer Relationship - Encourages Customers to Upgrade their Products - Builds Trust and Transparency with Clients - Evaluates and Analyse Customer Needs - Develop and manage client portfolios. - Sustain business growth and profitability by maximizing value. - Analyse customer data to improve customer experience. - Mediate between clients and the organization. - Handle and resolve customer requests and complaints. - Minimize customer churn.Desired Candidate : - Minimum of 4-8 years of experience in the customer-facing customer success - Having experience in B2B SaaS company is a major plus - Smart thinker, innovator, decision-maker who can inspire customer loyalty - Highly organized and able to multi-task. - Self-driven and proactive nature. - Excellent communication and interpersonal skills. - Demonstrate leadership qualities. - High computer literacy and ability to learn new software. - Knowledge of customer success processes. - Experience in document creation. - Patient and active listener. - Passion for service. - Experience handling infuriated customers - Experience in handling customer queries tactfully and diplomatically to ensure that they stay subscribed to our product Interested Candidates can share their resumes  (ref:updazz.com)