Job Description

About Us:
Diva Yoga is an experiential yoga studio, exclusively for women. The Diva Yoga studio through its program aims to bring out
the invincible Diva that resides within every woman who walks into the studio. It is a transformational experience that
encourages the Divas to embrace happiness and peace through a healthy physique, strong mind and energetic soul. Diva Yoga
is a never-experienced-before format of Yoga where the entire experience of undergoing a transformation is designed rather
than delivering it through a usual Yoga routine.
Diva Yoga aims to build a community of women - strong, independent, healthy and happy, through yoga and series of events
that focus on mental, physical, spiritual and social well-being. It is an experience that brings to every woman, the joy of
womanhood and the delight of self-discovery.

Deliver the Aha factor to customers through amazing services

Always Choose Happiness

Build Open & Honest Communication

Listen First, Then Listen More Our Culture Sutras: ₹ Do More with Less

Live Smarter, Not Harder

Create Fun and a Little Weirdness
Be Creative, Open Minded, and Adventurous

Show Gratitude

Pursue Growth & Learning
You will be called: Front Desk Manager (FDM)
Name of the Team: Operations
Reporting To: Studio Manager
Incumbent shall be responsible for Drive Sales by Guiding Clients on Programs &
Responsible For: Packages, Managing Walk-In Clients; Handling Client Queries On-Call & In-Person;
Maintain Client Records; and Provide highest level of Client Service
Where is the Job
Mumbai
How We Pay: As Per Company Standards

Welcome all Clients according to the Client Service standards What will you Help us
Answer all calls, promptly, and courteously
With


Handle Client Queries On-Call & In-Person

Check Customers into class/workshop/etc. in person & through software
system

Drive Sales by Assisting Clients, guiding them through our programs and
answering their questions (or find the answers to questions if not known)

Be knowledgeable about products, programs, and pricing and actively
promote and sell to all Client Walk-Ins

Ensure all Clients complete all paperwork/forms as appropriate

Maintain all Client Attendance Records and Walk-In Records

Any such work as may be designated by the Reporting Head We Need: ₹ Minimum 2 Years to 5 Years Experience

Experience working in a customer service role

Experience working in Hospitality, yoga, fitness, and/or health industry a
plus1

Career Opportunities: Chief Operating Officer
VP Operations AVP Operations
Zonal Manager Operations
Studio Manager

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Flexible schedule
Schedule:

Day shift Rotational shift
Supplemental Pay:

Performance bonus
Education:

Bachelor's (Preferred)
Experience:

total work: 2 years (Preferred) Sales: 1 year (Required)
Language:

English (Preferred) Hindi (Preferred)
Work Location: In person