We are looking for a Technical Support Executive with 1-2 years of customer support experience and a strong academic background in Electronics (Diploma/Engineering). The ideal candidate should have excellent communication skills in English, Kannada, and Hindi and the ability to troubleshoot technical issues efficiently.Key Responsibilities- Provide technical support to customers via call, chat, or email.- Troubleshoot and resolve basic to intermediate technical issues related to electronic products.- Guide customers through product setup, usage, and problem-solving steps.- Maintain detailed logs of customer interactions and solutions provided.- Escalate complex technical issues to senior technical teams when required.- Ensure high customer satisfaction through timely and professional support.- Coordinate with internal teams for product-related queries and improvements.Required Qualifications- Diploma or Bachelor's Degree in Electronics / Electronics & Communication / Electrical & Electronics.- 1-2 years of experience in customer support or technical support roles.Skills & Competencies- Strong understanding of basic electronics concepts.- Excellent communication skills in English, Kannada, and Hindi.- Good problem-solving and troubleshooting skills.- Ability to explain technical concepts to non-technical customers.- Customer-focused attitude with patience and professionalism.- Basic computer knowledge and familiarity with CRM tools (preferred). (ref:updazz.com)
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