Job Description

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About WB Service Hub:

In order to deliver best in class customer service as also have better control on Wholesale Banking transactions, forms which include Corporate Current Account bulk servicing and CMS transactions, This will help in controlling the TAT/NFTRs on transaction delivery with better synergies with WTO Centralized Units. The primary aim is to improved customer experience, importance and contribution towards the organization, provide proactive service delivery in terms of Wholesale Banking (WB) Service and services covering CA/CMS businesses, provide best in class TATs coupled with significantly reduced NFTR levels on the entire gamut of "Transactions" and "Service Requests" in respect of the aforesaid lines of business. In order to deliver best in class customer service as also have better control on TAT/NFTRs on transaction delivery. The primary aim is to improve customer experience.

About the Role:

The WBS-CA_CSO is designated to offer an enhanced and differentiated service experience to Wholesale banking Client tele (WCG+ CBG segments). They will need to ensure prompt processing of service requests to deliver best in class customer service as also have better control on TAT/NFTRs on transaction delivery. The primary aim is to improve customer experience.

Key Responsibilities

• Ensure Error Free Processing of CA_SRS pertaining to WCG and CBG customers, financial transactions (RTGS/NEFT/EPH/ESCROW Fund transfer) resulting in zero loss.
• Ensure CA Opening within stipulated TAT, NFTR Control in CA service requests.
• Deepen CA CDAB from mapped book/Branch
• Process signature addition/deletion, DD/PO issuance and bulk payments within defined TAT.
• Ensure Digital Adoption and penetration achievement of target (CIB and CMS).
• Handle IPO/NFO/Right Issues, ensure transactions processed are compliant to external as well as internal guidelines.
• Ensure Internal and External Audit handling
• Responsible for controlling operational, compliance and financial risks involved in the day-to-day operation.
• Handle complaints / investigation and resolution thereof within defined TAT, regulatory and other complaints, Court orders, Investigations from Govt. agencies, Other issues

Qualifications:

Optimal qualification for success on the job is:

• Graduate/ MBA preferred
• Additional Certificate course relate to Banking sector (if any)

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

• Knowledge of banking products and services
• Knowledge of regulatory guidelines and norms
• Good communication (both verbal and written) skill in both English and the local language (preferred)
• Ability to manage complex client situations
• Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment
• Ability to handle pressure and meet deadlines

#ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

About Company:

Axis Bank is the third largest private sector bank in India. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses. The Bank has a large footprint of 4,594 domestic branches (including extension counters) with 11,333 ATMs & 5,710 cash recyclers spread across the country as on 31st March, 2021. The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021.The Overseas operations of the Bank are spread over eight international offices with branches at Singapore, Dubai (at DIFC) and Gift City-IBU; representative offices at Dhaka, Dubai, Abu Dhabi, Sharjah and an Overseas subsidiary at London, UK. The international offices focus on Corporate Lending, Trade Finance, Syndication, Investment Banking and Liability Businesses