Job Description

Workstation Engineer
Experience: 6-10 Years
Job Location - Hyderabad
OSI Digital is looking for an experienced and certified Workstation Engineers to join our offshore team. These engineers will provide Tier 3 support for our enterprise workstation environment, with a focus on AVD (Azure Virtual Desktop), SCCM, Intune, GPO, and Azure infrastructure. The ideal candidates will possess deep technical expertise in workstation architecture, including network protocols, proxy/firewall configurations, and enterprise security standards.
Responsibilities:

• Provide advanced (Tier 3) support for workstation-related escalations, including root cause analysis and resolution.
• Manage and optimize AVD host pools, session hosts, and VM images using tools like Azure Image Builder.
• Configure and troubleshoot FSLogix profiles, Azure AD integration, Group Policies, and MSIX app attach.
• Support SCCM and Intune for software deployment, patching, compliance, and endpoint configuration.
• Collaborate with internal teams to resolve complex issues involving proxy, firewall, VPN, and network routing.
• Lead or assist in the deployment and maintenance of workstation infrastructure in Azure.
• Maintain documentation, runbooks, and knowledge base articles for support processes.
• Participate in change management, incident response, and disaster recovery planning.
• Provide mentorship and guidance to Tier 1 and Tier 2 support teams.

Required Skills:

• 6+ years of experience in enterprise workstation engineering or IT infrastructure support.
• Proven experience with:

oMicrosoft Azure and Azure Virtual Desktop (AVD)
oMicrosoft Endpoint Configuration Manager (SCCM)
oMicrosoft Intune and Autopilot
oGroup Policy Management (GPO)
oWindows 10/11 and Windows Server environments

• Strong understanding of:

oProxy and firewall configurations
oNetwork protocols (TCP/IP, DNS, DHCP, VPN)
oAzure AD and hybrid identity models

• Experience with FSLogix, MSIX app attach, and session host scaling.
• Excellent troubleshooting and documentation skills.

Preferred Certifications

• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: Modern Desktop Administrator Associate (MD-100/MD-101)
• Microsoft Certified: Windows Server Hybrid Administrator Associate
• ITIL Foundation or equivalent

Skills Required