Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Workspace Communications Manager

Work Dynamics

What this job Involves?

Join Our Thrive Team

Do you always look for the positives in life? If so, we\xe2\x80\x99d like you to come and join our team as a the Workspace Communications Manager \xe2\x80\x93 India.

Our goal is to be the new workspace of the future, providing a sense of connection and belonging to all employees; one that cares for the environment as well as enabling people to thrive and be their best selves at work.

Joining our team as a Workspace Communications Manager, you will be responsible for developing and leading the Communications Strategy for the Corporate Real Estate team in Corporate Services HSBC India. You will spearhead anything and everything communications across all channels of workspace. This includes designing the experience of change and communication within the workspace. All employees communication from the CRE function across all offices and branches in India will be developed and controlled by this role. The various channels of communication include emails and newsletters, workplace intranet, MyDay digital workplace app and push notifications, digital screens and other workplace collaterals / signages.

This position calls for an experienced communications professional with real estate experience and an eye for creativity. The ideal candidate can absorb and process complex issues and create innovative solutions to address change management processes and business needs. Strong writing, presentation and project management skills and the ability to work collaboratively with cross-functional, globally diverse teams are essential.

Our HSBC Workspace Communications Manager\xe2\x80\x99s primary goal is to enable structured and engaging employee related communications and programs for country wide real estate projects. This includes supporting the change management process for projects, events engagement and logistics, communication channels and workspace app MyDay.

The Workspace Communications Manager is also required to develop templates and tools to enable the Workspace Delivery (previously Facilities Management) team to be an intuitive and timely communicator. One that speaks the language and engages with all levels of employees memorably.

HSBC Communication and Engagement: You will be part of the Experience team and represent Corporate Services for all things communications. Work with all business location leads for INM, HTI and GSC to understand project goals and communication requirements being, but not limited to:

• Deliver an engaging colleague communication strategy by first understanding current offering and providing templates and suggestions to uplift messaging and communication.
• Take ownership of the CS brand story and work in line with local, regional and global HSBC marketing and communications to ensure our messaging aligns to the overall bank identity and philosophies
• Work with local CS and Project Management team on an experience activation communications strategy to support small to medium employee moves and changes and facility renovations
• Provide guidance to our external Change Management Partners and ensure their communications strategy aligns with the Bank\xe2\x80\x99s \xe2\x80\x98voice\xe2\x80\x99 and values
• Build relationships with key stakeholders and provide support in collaterals, signages, promotions and campaigns where necessary
• Understand the needs of the business and what drives the businesses you support
• Enhance Hybrid Events by creating an engaging user story with engaging push notifications through the MyDay App that encourage participation and excitement
• Work closely with the various Experience Ambassadors to create a culture of Community Well Being, supporting and guiding HSBC colleagues through the challenges & opportunities of the new workplace environment.

Day to day operations \xe2\x80\x93 HSBC Workspace Communications:

• Oversee and guide the communications strategy for Corporate Services team
• Support the employee communication process for projects
• Bring strategic concepts to life in tangible, effective programs that demonstrate thought leadership and operational relevance.
• Ensure that all programs and deliverables align with business objectives and promote the MyDay app through key themes and messages.
• Develop, a toolbox of communications tools and templates for use across the market
• Actively participate in strategic planning initiatives with the CS team

Functional Support and Leadership

• Provide leadership to the Experience Ambassadors and Workplace team on all communication matters.
• Provide logistics and creative support in Hybrid and Workplace events
• Able to prepare nd review and quarterly functional newsletters
• Direct and oversee the creation of client and internal communications onto the app.
• Ensure there is appropriate support, planning, and implementation of initiatives critical to the success of the MyDay app.

Technology

• Create communications strategy to support internal Bank initiatives such as new employee App launch or changes to processes (facility and amenity related only)
• Introduce innovative technical solutions to increase Colleague Experience, to gain engagement with events and to demonstrate efficiency through the MyDay App.

Client / Stakeholder Management

• Liaise and develop relationships with Clients\xe2\x80\x99 major stakeholders such as HR, IT, Comms and ERG\xe2\x80\x99s
• Interaction with BU stakeholders, HR leads, Communication leads (HSBC) and CS leads on CRE related communication drafting, review and finalization
• Proactively engage with regional SME counterparts in ASP for communications and MyDay
• Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved
• Deliver an exceptional quality of service to the Client, as reflected by Client feedback

Sound like you? To apply, you should be or have:

• Have outstanding confidence and strong networking skills.
• Have a passion for and understanding of the Connected Workspace model.
• A creative thinker with demonstrated success in translating broad concepts and ideas into clear and logical communications, leveraged in multiple venues
• Executive presence and professionalism
• Excellent grasp of communication trends and issues
• Significant management and strategic planning experience
• Excellent verbal and written communication, editing and presentation skills
• Strong project management skills, schedule management, crisis management, budget management
• Unyielding attention to detail that results in zero errors/defects

Experience and requirements:

• Minimum 5 to 8 years in a related or relevant field
• Experience in managing senior stakeholders (Executives, Business Leads and Head of Departments)
• Experience in communications strategy development
• Experience in a Corporate Real Estate Function
• Familiar with change programs and stacks, interacting with businesses experiencing move and change
• Proficient in MS office, populo and other design canvasses
• Experience with workplace apps or push notification management is an added advantage
• High in empathy and customer experience

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

\xe2\x80\x93Bengaluru, KA

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

We\xe2\x80\x99re JLL\xe2\x80\x94a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That\xe2\x80\x99s why we\xe2\x80\x99re committed to our purpose to shape the future of real estate for a better world. We\xe2\x80\x99re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we\xe2\x80\x99re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we\xe2\x80\x99re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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