Job Description

Supervise and Train:

Lead, train, and mentor service staff, ensuring they are equipped with the skills and knowledge to provide high-quality service.

Hire and Recruit:

Work with HR to find and hire qualified individuals with the right skills and personalities for the service team.

Performance Management:

Set service-related goals and monitor team performance against them, providing coaching and feedback to improve
Customer & Client Relations

Customer Satisfaction:

Nurture client relationships and ensure customer needs and expectations are consistently met and exceeded.

Problem-Solving & Escalations:

Handle customer escalations and complex service issues, providing timely and effective solutions.

Feedback & Improvement:

Analyze customer feedback and interactions to identify pain points and implement improvements to the service delivery process.
Service Operations & Quality

Policy & Procedure Development:

Establish and implement service department policies and procedures to standardize service delivery and improve efficiency.

Metric Monitoring & Reporting:

Track key performance indicators (KPIs) like customer satisfaction scores (CSAT), response times, and resolution rates.

Quality Assurance:

Conduct audits to ensure that the service department is maintaining high standards of quality, efficiency, and productivity.
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Life insurance Provident Fund
Education:

Diploma (Preferred)
Experience:

total work: 2 years (Required) Management: 2 years (Preferred) Onsite: 2 years (Required)
Willingness to travel:

50% (Required)
Work Location: In person