Job Description

Role Summary

As a

Workshop Manager

at Kumar Automobiles (Maruti Suzuki authorized dealership), you are responsible for

overseeing all service workshop operations

to ensure efficient vehicle repair, maintenance quality, customer satisfaction, and adherence to Maruti Suzuki service standards. asdc.org.in+1

Key Responsibilities

1. Workshop Operations & Quality Control

Plan and coordinate

daily workshop activities

-- servicing, repairs, inspections, diagnostics, and vehicle delivery. Interview Questions Ensure all work meets

Maruti Suzuki quality standards

, minimizing comebacks and errors. carservicecity.net Manage

turnaround times (TAT)

to achieve timely delivery of vehicles. Interview Questions

2. Team Leadership & Staff Management

Lead, supervise & motivate technicians, service advisors, and support staff. car serviceability.net Conduct training, coaching, and performance reviews; help staff stay updated with new Maruti Suzuki technology and procedures. Interview Questions Allocate tasks based on skills and job requirements to optimize productivity. car serviceability.net
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3. Customer Interaction & Satisfaction

Communicate with customers regarding service issues, estimates, and completion timelines. Interview Questions Handle escalated customer complaints professionally to ensure high levels of customer satisfaction (CSI). found it

4. Parts & Inventory Coordination

Coordinate with the parts department to ensure

timely availability of genuine Maruti Suzuki parts

. serviceability.net Monitor inventory levels, avoid stock shortages, and order supplies as needed. Interview Questions

5. Financial & Performance Management

Monitor workshop costs, control expenses, and contribute to achieving

service revenue and profitability targets

. Interview Questions Prepare and analyze workshop performance reports (productivity, revenue, quality metrics). foundit

6. Safety, Compliance & Standards

Ensure workshop operations comply with

health, safety, and environmental standards

. Interview Questions Maintain workshop documentation, SOPs, warranty and recall processes according to Maruti Suzuki policies. Interview Questions
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Skills & Qualifications

Essential Skills

Strong

technical knowledge

of Maruti Suzuki vehicles and systems. Interview Questions Excellent

leadership, communication, and problem-solving skills

. - HR and Consultancy Good understanding of workshop workflows, diagnostics, and service standards. Interview Questions

Typical Qualifications

Diploma or degree in

Automobile Engineering, Mechanical Engineering, or related field.

- HR and Consultancy Experience in automotive service operations (preferably dealership environment). found it Knowledge of dealership management systems (DMS) and basic computer tools. found it

Performance Indicators

The Workshop Manager's success is typically measured by:

High

Customer Satisfaction Index (CSI)

scores. Efficient

workshop turnaround times

and productivity. Adherence to technical and safety standards. Achievement of

service targets and profitability goals.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Work Location: In person