Job Description

Job Title:

Workshop In charge

Department:

Service

Location:

Nedumangad

Reporting To:

Service Manager

Job Summary:

The Workshop Incharge is responsible for overseeing the day-to-day operations of the workshop. This includes managing service staff, ensuring high-quality service delivery, monitoring job card flow, maintaining customer satisfaction, and ensuring workshop targets are achieved efficiently and effectively.

Key Responsibilities:

Workshop Operations:

Supervise daily workshop activities and job flow. Allocate tasks to technicians and ensure timely completion. Monitor vehicle turnaround time (TAT) and quality of repairs.

Customer Service:

Interact with customers when needed for complex complaints. Ensure customer satisfaction and handle escalations efficiently. Maintain high CSI (Customer Satisfaction Index) scores.

Team Management:

Lead and motivate the service team (technicians, advisors, support staff). Conduct regular training and performance reviews. Monitor attendance, discipline, and productivity.

Inventory & Tools Management:

Ensure availability of tools, equipment, and spare parts. Coordinate with parts department for smooth workflow. Monitor tool usage and handle maintenance schedules.

Quality Control & Compliance:

Implement safety standards and workshop best practices. Ensure adherence to OEM (Original Equipment Manufacturer) guidelines. Perform final inspection of serviced vehicles where needed.

Reporting & Documentation:

Maintain records of job cards, service reports, and daily productivity. Prepare daily, weekly, and monthly service reports for management.

Qualifications & Skills:

Diploma/Degree in Automobile or Mechanical Engineering. Minimum 4-6 years of experience in automobile service/workshop management. Strong leadership, technical, and customer-handling skills. Familiarity with DMS (Dealer Management System) software. Ability to manage time and resolve conflicts effectively.

Preferred Experience:

Previous experience with Honda, or similar automobile brands is an added advantage.
Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift Fixed shift
Supplemental Pay:

Performance bonus Yearly bonus
Work Location: In person