Job Description

Job Title - Workplace Service Dev Associate Manager

Management Level : CL 8

Location:

Bangalore

- BDC14

Job Title: Team Leader - Workplace Service Delivery

Job Summary:

Lead and manage service delivery operations to ensure excellent customer experience, team performance, and process efficiency. Operate in a centralized, high-performing environment supporting virtual customers.

Must-Have Skills:

Proven leadership with 10-15 years of experience Strong communication and stakeholder management People management and inclusive team leadership Customer service and change/process management Proficiency in Excel and intuitive PowerPoint creation Strategic alignment and cross-functional collaboration Problem-solving and solution development Ability to learn new tools and technologies

Good-to-Have Skills:

Knowledge of space utilization and facilities management Experience with workplace tools and processes

Key Responsibilities:

Govern daily operations and performance of the team Monitor SLAs, report metrics, and drive service improvements Build global client relationships and resolve issues tactfully Develop team capabilities and foster engagement Manage recruitment, coaching, and career development Collaborate on process improvements and policy escalations Use data storytelling and tools (e.g., Power BI) for insights Conduct quality assurance and ensure operational excellence Generate reports, analyze trends, and support decision-making Lead service performance reviews with stakeholders

Additional Information:

Must be flexible to support US and Europe working hours. Ability to work effectively in a virtual and global environment This position is based at our Bengaluru office and requires working from office

About Our Company | Accenture

Experience:

10-15 years

Education:

Graduate or equivalent