Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Position Overview

JLL is seeking an experienced Workplace Manager to lead comprehensive facility operations, financial stewardship, and compliance governance for our corporate client portfolio. This role demands a strategic professional who can seamlessly integrate operational excellence with financial accountability and regulatory compliance to deliver exceptional workplace experiences.

Core Delivery RequirementsFacilities Management OperationsStrategic Planning & Execution: Develop and implement comprehensive facility management strategies aligned with client business objectives and JLL service delivery standards

Vendor Management:

Oversee multiple service providers including cleaning, security, maintenance, and specialized technical services, ensuring SLA compliance and cost optimization

Space Planning & Optimization:

Lead space utilization analysis, workplace design initiatives, and move management to maximize efficiency and employee satisfaction

Preventive Maintenance Programs:

Design and execute comprehensive preventive maintenance schedules for HVAC, electrical, plumbing, and building automation systems

Emergency Response & Business Continuity:

Maintain robust emergency procedures, crisis management protocols, and business continuity planning

Financial Governance & ManagementBudget Development & Control:

Create, monitor, and manage annual facility budgets ensuring alignment with client financial parameters

Cost Center Management:

Oversee multiple cost centers, provide detailed variance analysis, and implement cost reduction initiatives without compromising service quality

Capital Planning:

Evaluate and prioritize capital expenditure requests, conducting ROI analysis and presenting recommendations to senior leadership

Financial Reporting:

Produce comprehensive monthly financial reports, KPI dashboards, and variance analysis for client and internal stakeholders

Procurement Oversight:

Lead competitive bidding processes, contract negotiations, and vendor financial evaluations

Compliance & Risk ManagementRegulatory Compliance:

Ensure adherence to all local, state, and federal regulations including OSHA, EPA, ADA, fire safety, and building codes

Audit Management:

Coordinate internal and external audits, implement corrective action plans, and maintain documentation for compliance verification

Risk Assessment & Mitigation:

Conduct regular facility risk assessments, develop mitigation strategies, and maintain comprehensive risk registers

Health & Safety Programs:

Implement and oversee workplace safety programs, incident reporting systems, and safety training initiatives

Documentation & Reporting:

Maintain accurate compliance records, permits, certifications, and regulatory correspondence

Key Responsibilities

Operational Excellence

Manage day-to-day facility operations

Coordinate with JLL integrated service delivery teams (Engineering, Security, Cleaning, etc.)

Implement and monitor facility KPIs including uptime, response times, and client satisfaction scores

Lead workplace transformation initiatives and change management processes



Stakeholder Management

Serve as primary client liaison for facility-related matters

Collaborate with HR, IT, and business unit leaders on workplace strategy

Manage relationships with building owners, property managers, and municipal authorities

Present quarterly business reviews to client executive leadership



Technology & Innovation

Leverage JLL's technology platform including Corrigo, and client-specific IWMS systems

Drive implementation of smart building technologies and IoT solutions

Utilize data analytics for predictive maintenance and space optimization

Experience7+ years of facilities management experience, preferably in corporate environments

5+ years of budget management experience with P&L responsibility

Demonstrated experience in compliance management and risk mitigation

Experience managing multi-vendor service provider relationships



Core Competencies

Strong financial acumen with advanced Excel and financial modeling skills

Excellent project management and organizational capabilities

Outstanding communication and presentation skills

Problem-solving mindset with ability to work under pressure

Success MetricsClient satisfaction scores ? 95%

Budget variance within 2%

Zero major compliance violations

99%+ critical system uptime

Successful completion of assigned capital projects on time and budget

JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

To Apply:

Submit resume detailing your facilities management, financial governance, and compliance experience and apply through JLL Careers portal.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.