Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Position SummaryThe Workplace Manager is responsible for overseeing all workplace operations at Stripe's Bengaluru office. This role leads a small on-site team, manages all soft services, ensures compliance with JLL and local regulations, and delivers an exceptional workplace experience. The position requires close collaboration with the landlord for all technical services and with Stripe's Workplace Manager for cafeteria operations and other soft services. The Workplace Manager also has full accountability for vendor management--covering sourcing, contracting, onboarding, compliance, and performance evaluation.

Direct ReportsWorkplace Facility Coordinator - Transportation

Receptionist / Mailroom Associate

Facility Coordinator - Soft Services

Key ResponsibilitiesLeadership & Team ManagementLead and develop the on-site workplace team, setting clear objectives and providing ongoing coaching and feedback.

Allocate tasks, monitor performance, and foster a culture of service excellence.

Soft Services & Workplace ExperienceOversee all soft services, including cleaning, pest control, waste management, pantry operations, reception, concierge, and mailroom services.

Ensure smooth day-to-day operations with minimal disruption to business activities.

Conduct regular inspections to maintain workplace presentation, cleanliness, and service standards.

Vendor & Contract ManagementFully responsible for the vendor management lifecycle: sourcing, contract preparation and execution, budgeting, invoicing, and payment approvals.

Oversee vendor onboarding and training, ensuring adherence to operational and service standards.

Conduct performance reviews based on defined KPIs.

Ensure 100% compliance of all vendors with JLL guidelines and local regulations through the CAAPS system.

Stakeholder & Landlord RelationsBuild strong relationships with the building's landlord/management team to coordinate all technical services and resolve issues promptly.

Collaborate closely with Stripe's Workplace Manager for cafeteria operations, ensuring service quality and compliance.

Events & EngagementOversee planning and delivery of workplace events, including employee engagement activities, wellness programs, and corporate functions.

Partner with internal teams to promote a positive workplace culture.

Budget & ComplianceManage site budgets, track expenses, and identify cost optimization opportunities.

Ensure compliance with all applicable health, safety, and environmental regulations.

Maintain accurate documentation for audits and reporting.

Projects & Continuous ImprovementSupport workplace projects such as space planning, furniture reconfigurations, and small refurbishments.

Identify and implement improvements to enhance workplace efficiency and employee satisfaction.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.