Job Description

How we support the Whole You:

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

Workplace Lead

Work Dynamics

What this job involves:

This position is responsible to provide outstanding Occupant Experience in the Workspace. With Experience at the core of the gearing of the service delivery, Workspace activities need as human-centric and engagement focussed as possible, with team management, site operations, service contracts, sourcing, procurement and financial decisions are made with this ultimate target of Delight in mind.

The role acts as the single point of contact for the JPMC Global Real Estate ("GRE") client team regarding Workspace activities and supports Regional initiatives by driving consistent implementation and delivery. The key aspect of this role is engagement, interfacing not only with GRE, but also other service partners. Located primarily in Bengaluru. Workspace mobilisation manger will be reporting to Workspace Experience Lead.

MAJOR RESPONSIBILITIES

Transforming to the Workspace Team of the future

• Introduce technology and digital platforms to enable Workspace Experience team to be mobile and present on the occupant floors
• Develop an active and visible Workspace Experience Team
• Ensure there is a highly proactive, responsive, dynamic and agile team
• Play active role in transition of the new Campus
• Manage all the transition activity,

Client/Stakeholder Management (in direct support of the Workspace experience Lead)

• Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved
• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
• vendor management which include contract
• Develop and manage relationship with D&C team in order to ensure smooth transition of the campus

Leadership / Staff Management

• Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
• Proactively manage the Workspace human experience lead and Account staff
• Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors

Operations Management

• Ensure the delivery of all operational requirements as per the client scope of works across cluster
• Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency across the hub/countries
• Ensure the delivery of communication regarding Nudge behaviour
• Ensure the preparedness for Welcome Experience on the Day 1
• Mapping of Workspace resources for space finalization of customers
• Work with the respective country leads and site teams to address specific operational issues
• Support Engineering initiatives SOPs for engineering operations, SOPs for soft services operations
• Training and implementation regional training programs/workshops and other initiatives as appropriate, through driving implementation and consistency

• Drive Client specific initiatives such technology rollouts, benchmarking, best practices etc.
• Ensure all possible risks that can adversely affect project timelines highlight timely & mitigation plans are in place.
• Ensure compliance with JLL and client Waste Management Program, Recycling Program, Green Credits, Energy Management policies and procedures
• Ensure data integrity of all systems across the Region and perform audits from time to time
• Oversee and monitor Activity based review to map the consumable requirement
• Stock planning and inventory management program
• Ensure to have Parking Management plan execution
• Identification of vendor and Contract
• Publishing periodic dash boards on all transition and transformation aspects

Sound like you? To apply you need to be:

Ideal Experience

• Excellent verbal and written communication skills as well as presentation skills
• Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
• Strong analytical, organization and administration skills
• A minimum of 10 to 12 years in the facility management industry/hospitality industry
• An added benefit would be a Bachelor's degree in facilities management, building, business or other related field; however, this is not a must.
• Experience in Asia Pacific is desired, specifically India

Critical Competencies for Success (with corresponding 'I am JLL behaviours')

Client Focus & Relationship Management - 'I Value my Customers'

• Demonstrates proactive & professional approach to customer service and stakeholder engagement
• Has a natural hospitality-orientated communications acumen
• Ability to interact with a wide range of client staff, including senior levels
• Ability to manage conflict and balance between client and firm requirements

People Management and Team Leadership - 'I am a Team Player'

• Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills - 'I am Proactive'

• Excellent planning & organizational skills to prioritize work and meet tight deadlines
• Proven ability to manage Operational plan implementation

Problem Solving & Strategic Thinking - 'I am Innovative'

• Capacity to deal with ambiguity and solve complex problems effectively
• Analytical, proven ability to solve problems using a quantitative approach
• Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

• Natural communicator who enjoys engaging at all levels
• Self-motivated and confident
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo
• Works well with diverse teams from various countries/cultures

What you can expect from us
You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Keep your ambitions in sight and imagine where JLL can take you...

Location:

On-site -Mumbai, MH

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

About JLL -

We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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