Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Workplace Experience Lead

Oversee end-to-end workplace and office operations, ensuring a smooth, safe, and welcoming environment for employees and visitors.



Manage office communication and act as the first point of contact for workplace-related inquiries.



Manage daily facilities functions including reception, housekeeping, security coordination, space planning, and vendor management



Supervise cafeteria operations, ensuring food quality, hygiene, cost optimization, and employee satisfaction.



Handle transport and shuttle services, ensuring safety, smooth planning, and quick resolution of any issues.



Manage workplace technology systems such as access control, visitor management, and ticketing tools, and mail room operation



Analyze feedback and operational data to improve services and optimize space utilization.



Ensure office maintenance, cleanliness, supplies, and safety protocols are consistently upheld.



Coordinate events, celebrations, wellness activities, and culture-building initiatives.



Serve as the primary point of contact for all workplace-related inquiries and communication.



Maintain high standards of hospitality across front-of-house operations and support meeting room setups and office tech functionality



Manage office access, security protocols, and emergency preparedness procedures.



Key Competencies



Employee Experience & Customer Focus



Leadership & Collaboration



Operational Efficiency



Vendor Management



Communication & Relationship Building



Adaptability & Creativity



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.