Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Workplace Experience Lead

As the Workplace Experience Lead, you will be responsible for creating, implementing, and evolving a world-class workplace experience strategy that inspires confidence, connection, and pride for all the client's employees and guests. You will shape the culture and delivery of exceptional workplace experiences that align with the clients values and business objectives.

Key Responsibilities:

Own and evolve the workplace experience strategy and vision, implement programs and intitiatves to meet and exceed clients' expectations Extend oversight and best practice to the other national sites Lead and develop the experience team through feedback, recognition, and regular coaching Host daily team huddles to align priorities and energise employees Manage vendor alignment and relationships, embedding hospitality-focused standards across cleaning, catering, security and AV support Conduct daily walkthroughs of key zones (lobby, visitor centre, work floors) to assess readiness and connect with employees Resolve high-impact issues with empathy and precision

Sound like you
This is what we're looking for:

Background in workplace experience, hospitality, operations management in a corporate environment is preferred Proven experience leading multidisciplinary teams in a high-performance environment Exceptional stakeholder engagement and vendor management skills Passion for coaching and developing team members Superior problem-solving skills and decisive decision-making under pressure Bachelor's degree in hospitality, facilities management or a related field would be desirable

What to expect from us:

As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.



This is why, for more than a decade, we continue to rank among the World's Most Ethical Companies.



If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.