Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Workspace Experience Enabler



Work Dynamics

What this job involves:

This position is responsible for creating "Delight" by breeding a Customer-Centric Experience for Occupants and Guests within assigned portfolio, with the focus on providing outstanding Experience in the Workspace.

This candidate will have a deep understanding of the Workspace and the Surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the Guests present.

The role acts as an embedded point of contact for the JPMC Global Real Estate ("GRE") team regarding Workspace activities at a Site level and supports account initiatives by driving consistent implementation and delivery through nudge behaviours.

A pivotal aspect of this role is active engagement and interfacing with the lines of business and occupants as the ultimate service recipients.



Transforming to the Workspace Team of the future



Client/Stakeholder Management



Leadership / Staff Management



Operations Management

Sound like you
To apply you need to be:

Critical Competencies for Success (with corresponding 'I am JLL behaviours')

Client Focus & Relationship Management - 'I Value my Customers'

People Management and Team Leadership - 'I am a Team Player'

Program Management & Organizational Skills - 'I am Proactive'

Problem Solving & Strategic Thinking - 'I am Innovative'



Other Personal Characteristics



Creates Occupant Delight

Has a natural hospitality-orientated communications acumen

Embedded "Go To" trusted Workspace partner fostering all-level relationships

Understands business traits/ cadence/ needs

Deep Workspace & Surrounding area knowledge

Shares observations regarding any misalignment to nudge behaviours to workspace assistant manager

Single Point of Contact for issues resolution & Workspace change within allocated floors

Problem solves & Resets space on the fly

Acts as basic "counsel" regarding space needs/options as per Workspace Standards

Be part of a highly proactive, responsive, dynamic and agile team

Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests

Escalate facilities issues to assistant manager when necessary

Participate in ad-hoc projects when required

Deliver an exceptional quality of service to the Client, as reflected by Client feedback

Actively recover feedback from the end user

Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success

Conduct floor rounds covering all employee touch points and ensure all proactive observations are raised

Be present of allocated floors including lobby to interact with employees and promote firm's agenda

Connect with employees on a day to basis and develop an connect to drive feedback

Encourage the employees to share their feedback on the firm provided tool

Plan and execute employee engagement events

Responsible and accountable for all service request

Ensure service deliverables are met with SLA and KPI

Record utilization of social spaces present on allocated floors

Coordinate with different service partners to ensure all concerns are closed on time

Must be customer focused and be proactive in establishing customer relationships

Solves all concerns and reset spaces on the go

When necessary raise risks to assistant manager

Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests

Continuous Improvement implementation

Acts as basic "counsel" regarding space needs/options as per Workspace Standards

Ensure the delivery of all operational requirements as per the client scope of works across site

Oversee office premises and delivery of hospitality services for users

Provide administrative support of issuing work order to vendors as and when required

Escalate facilities issues to management team when necessary

Participate in ad-hoc projects when required

Proactively follow up any survey platform on sites to ensure all requests/complaints are being addressed in a timely manner

Sounds like you
to apply you need to have:

Experience of 2 + years in hospitality - hotels, aviation industry / coworking spaces

An added benefit would be a Bachelor's degree/ Degree in Hotel Management, business or other related field.

Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements

Strong analytical, organization and administration skills

Excellent communication verbal and written

Must be customer focused and be proactive in establishing customer relationships

Proven ability to function effectively as part of a team

Demonstrates proactive & professional approach to customer service and stakeholder engagement

Has a natural hospitality-orientated communications acumen

Ability to interact with a wide range of client staff, including senior levels

Ability to manage conflict and balance between client and firm requirements

Has a customer service oriented attitude

Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

Proven ability to manage multiple and complex operational matters on a daily basis

lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

Capacity to deal with ambiguity and solve complex problems effectively

Analytical, proven ability to solve problems using a quantitative approach

Proven ability to employ holistic approaches and looks at long term solutions

Natural communicator who enjoys engaging at all levels

Creative mindset

Self-motivated and confident

Exhibits honesty & trustworthiness

Open to new ideas & willing to challenge status quo

Works well with diverse teams from various countries/cultures



What you can expect from us

You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Keep your ambitions in sight and imagine where JLL can take you...

Apply today!

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.