Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Workplace Ambassador

Position Overview

The Workplace Ambassador serves as the primary liaison between employees and workplace services, ensuring optimal workplace experience through proactive engagement, space management, and comprehensive employee support.

Key Responsibilities:

Workplace Engagement and Monitoring

Proactively engage with building occupants to gather feedback and address workplace concerns o Monitor and maintain awareness of floor capacity, bay assignments, and floor strength requirements o Ensure timely resolution of all identified workplace matters and follow up on completion status

Meeting Space Management

Conduct comprehensive daily walkthroughs of all meeting rooms, conference facilities, training centers, and collaborative workspaces o Assist employees with meeting room reservations, booking procedures, and space setup requirements o Coordinate and support VIP visits and Global Executive Board (GEB) meetings, ensuring all requirements are met o Liaise with cleaning teams and vendors to maintain meeting spaces according to company standards o Identify and troubleshoot incidents or issues within meeting spaces, coordinating prompt resolution

Employee/Occupant Support

Act as the primary point of contact for all workplace-related employee inquiries and concerns o Provide hands-on guidance and training on workplace equipment usage and basic troubleshooting o Deliver exceptional customer service to enhance overall employee workplace experience

Cross-Functional Collaboration

Participate actively in Monthly Workplace Connect sessions and Focus Meet discussions o Maintain effective communication and coordination with Facilities, IT, and other relevant departments o Build and nurture relationships with department representatives to understand unique business needs and requirements o Collaborate with various teams to implement workplace improvements and solutions

Events Support

Provide logistical support for workplace events and activities o Coordinate with event organizers to ensure proper space allocation and setup o Assist with pre-event planning, execution, and post-event cleanup coordination

Required Qualifications

Should have 1 year experience in Hospitality

Preferred Skills

Communication & Interpersonal Skills

Customer Service Excellence

Organizational & Management Skills

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.