Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Role Summary



The Workplace Experience Professional will ensure seamless client visit experiences at our Bengaluru site. This includes coordinating logistics, maintaining workplace readiness, and delivering hospitality aligned with brand standards. The role requires strong stakeholder management and operational excellence to support a high-profile client environment.



Key Responsibilities



Client Visit Management

Manage end-to-end client visit logistics:

scheduling, itineraries, meeting room bookings, access passes, parking, and refreshments.



Coordinate with Security for visitor access compliance and emergency briefings.



Ensure AV/IT readiness for presentations and video conferencing during visits.



Greet and host clients professionally, ensuring a positive experience.



Workplace Operations

Conduct daily walkthroughs to ensure readiness of client-facing areas.



Raise service requests and track closure for any defects impacting client visits.



Vendor & Stakeholder Coordination

Liaise with internal teams (Admin, IT, Security, EHS) and external vendors for flawless execution.



Manage urgent Non-PO approvals and maintain documentation for compliance.



Compliance & Safety

Ensure adherence to EHS protocols, visitor safety briefings, and evacuation procedures.



Maintain hygiene and statutory compliance standards for client-facing zones.



Reporting

Prepare daily readiness reports, visit summaries, and MIS dashboards.



Maintain SOPs and checklists for client visits and audit readiness.



Qualifications

Bachelor's degree in Hospitality, Facilities Management, or related field.



2-5 years of experience in workplace operations, hospitality, or client services.



Familiarity with CAFM tools and visitor management systems.



Skills

Strong communication and client handling skills.



Operational rigor and attention to detail.



Basic technical knowledge of AV/VC setups.



Vendor management and budget awareness.



Proficiency in MS Office.



Preferred Certifications

Hospitality/Front Office certification.



Basic EHS/Fire Safety awareness.



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.