Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

:

Workplace Ambassador

Department:

Facilities Management - Workplace Services

Reports To:

Workplace Manager



Position Overview

We are seeking dynamic Workplace Ambassadors to serve as the face of workplace experience, managing soft services operations and ensuring exceptional employee experiences across locations. This role requires customer-focused professionals who can seamlessly operate between both sites, acting as the primary point of contact for employees while coordinating various soft services to create a world-class workplace environment.



Key Responsibilities

Employee Experience & Engagement.

Serve as primary point of contact for employees across workplace services.

Provide exceptional customer service and resolve employee queries promptly.

Proactively engage with employees to understand needs and gather feedback.

Support new employee onboarding and workplace orientation.

Facilitate employee events, celebrations, and engagement activities.

Maintain a welcoming and professional workplace atmosphere Multi-Location Flexibility Seamlessly operate between locations as required.

Maintain consistent service standards and employee experience across both sites.

Adapt to varying workplace cultures and operational requirements at each location.

Support inter-location coordination and employee transitions Ensure effective communication between site teams and management.

Front-of-House & Reception Services.

Manage reception desk operations and guest services.

Handle visitor registration, access coordination, and escort services.

Maintain professional front-of-house presentation and ambiance.

Coordinate meeting room bookings and space reservations.

Support VIP visits and executive-level guest arrangements.

Ensure lobby and common areas maintain premium standards



Workplace Services Coordination

Coordinate soft services including housekeeping, catering, and maintenance requests

Monitor service delivery quality and address any service gaps

Handle employee service requests through ticketing systems or direct interaction

Coordinate with vendors and service providers for seamless service delivery

Support workplace amenity management (cafeteria, wellness areas, recreation spaces)

Manage workplace announcements and communication dissemination

Space & Environment Management

Monitor workplace utilization and space optimization

Support hot-desking, flexible workspace, and hybrid work arrangements

Coordinate workspace setup for new joiners and relocations

Ensure workplace comfort through temperature, lighting, and ambiance management

Support space planning initiatives and workplace transformation projects

Maintain workplace aesthetics and professional environment standards

Health, Safety & Compliance Support

Support health and safety protocols and emergency procedures

Monitor compliance with workplace policies and guidelines

Assist in evacuation drills and emergency response coordination

Ensure adherence to COVID-19 and health safety measures

Report safety hazards and coordinate corrective actions

Support workplace wellness initiatives and programs

Technology & Digital Services Support

Assist employees with workplace technology and digital services

Coordinate IT support requests and equipment issues

Support audio-visual setup for meetings and events

Manage workplace applications and booking systems

Provide basic troubleshooting for workplace technology

Support digital workplace initiatives and implementations

Administrative & Operational Support

Maintain workplace documentation and service records

Generate reports on employee feedback and service metrics

Support inventory management for workplace supplies and amenities

Coordinate with facilities teams for operational requirements

Handle administrative tasks related to workplace services

Support budget tracking and cost management initiatives

Required Qualifications

Education & Experience

Bachelors degree in Hospitality, Business Administration, Communications, or related field

3-5 years of experience in customer service, hospitality, or workplace services

Experience in corporate environment or executive support roles preferred

Background in front-of-house operations, guest services, or employee experience

Experience with multi-location operations is advantageous



Core Competencies

Customer Service Excellence

Exceptional interpersonal and communication skills

Strong customer service orientation with problem-solving abilities

Professional demeanor and executive-level interaction capabilities

Ability to handle complaints and difficult situations diplomatically

Proactive approach to employee engagement and satisfaction

Workplace Services Knowledge

Understanding of workplace operations and employee needs

Knowledge of soft services coordination and vendor management

Familiarity with space management and workplace optimization

Understanding of health, safety, and compliance requirements

Experience with workplace technology and digital platforms

Operational Skills

Strong organizational and multitasking abilities

Attention to detail and quality service delivery

Ability to work independently and as part of a team

Flexibility to adapt to changing priorities and requirements

Time management and prioritization skills

Communication & Language Skills

Excellent verbal and written communication in English

Proficiency in local languages (Hindi, Telugu) preferred

Professional presentation and public speaking abilities

Active listening skills and emotional intelligence

Cross-cultural communication and sensitivity

Technical Skills

Proficiency in MS Office Suite and workplace management systems

Basic knowledge of facilities management software

Familiarity with visitor management and booking systems

Understanding of digital workplace tools and applications

Social media and communication platform knowledge

Key Performance Indicators

Employee Satisfaction:

Maintain satisfaction scores above 4.5/5.0 for workplace services

Response Time:

Address employee queries and requests within 2 hours

Service Quality:

Achieve excellence ratings in service delivery assessments

Engagement Metrics:

Drive high participation in workplace events and initiatives

Issue Resolution:

Resolve 90% of employee concerns at first point of contact

Feedback Implementation:

Successfully implement employee suggestions and improvements



Working Conditions & Requirements

Location Flexibility:

Regular rotation between locations based on operational needs

Working Hours:

Standard business hours (9:00 AM - 6:00 PM) with flexibility for events

Physical Requirements:

Significant time spent standing, walking, and interacting with employees

Availability:

Occasional support during extended hours, events, or special occasions

Professional Appearance:

Maintain professional dress code and grooming standards

Career Development Opportunities

Progression to Senior Workplace Ambassador or Facilities Executive roles

Cross-training in facilities management and operations

Professional development in customer experience and service excellence

Leadership development and team coordination opportunities

Industry certifications in workplace management and employee experience

Compensation & Benefits

Competitive salary based on experience and qualifications

Performance-based incentives and recognition programs

Transportation allowance and meal benefits

Comprehensive medical insurance and wellness programs

Professional development and training opportunities

JLL employee benefits and career advancement pathways



Success Factors

Employee-First Mindset:

Genuine passion for creating exceptional employee experiences

Adaptability:

Ability to thrive in dynamic, multi-location environment

Professional Excellence:

Maintain highest standards of service and presentation

Collaborative Spirit:

Work effectively with diverse teams and stakeholders

Continuous Improvement:

Proactively seek ways to enhance workplace experience

Ideal Candidate Profile:

A customer-focused professional with strong interpersonal skills, workplace services experience, and the enthusiasm to create exceptional employee experiences while managing diverse soft services operations across premium corporate locations.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.