Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

:

Workplace AmbassadorClient: UBS

Location:

Hyderabad (Aquila & Centaurus)

Department:

Facilities Management - Workplace Services

Reports To:

WorkpManager

Position OverviewWe are seeking dynamic Workplace Ambassadors to serve as the face of UBS workplace experience, managing soft services operations and ensuring exceptional employee experiences across Aquila and Centaurus locations. This role requires customer-focused professionals who can seamlessly operate between both sites, acting as the primary point of contact for employees while coordinating various soft services to create a world-class workplace environment.

Key ResponsibilitiesEmployee Experience & EngagementServe as primary point of contact for UBS employees across workplace services



Provide exceptional customer service and resolve employee queries promptly



Proactively engage with employees to understand needs and gather feedback



Support new employee onboarding and workplace orientation



Facilitate employee events, celebrations, and engagement activities



Maintain a welcoming and professional workplace atmosphere



Multi-Location FlexibilitySeamlessly operate between Aquila and Centaurus locations as required



Maintain consistent service standards and employee experience across both sites



Adapt to varying workplace cultures and operational requirements at each location



Support inter-location coordination and employee transitions



Ensure effective communication between site teams and management



Front-of-House & Reception ServicesManage reception desk operations and guest services



Handle visitor registration, access coordination, and escort services



Maintain professional front-of-house presentation and ambiance



Coordinate meeting room bookings and space reservations



Support VIP visits and executive-level guest arrangements



Ensure lobby and common areas maintain premium standards



Workplace Services CoordinationCoordinate soft services including housekeeping, catering, and maintenance requests



Monitor service delivery quality and address any service gaps



Handle employee service requests through ticketing systems or direct interaction



Coordinate with vendors and service providers for seamless service delivery



Support workplace amenity management (cafeteria, wellness areas, recreation spaces)



Manage workplace announcements and communication dissemination



Space & Environment ManagementMonitor workplace utilization and space optimization



Support hot-desking, flexible workspace, and hybrid work arrangements



Coordinate workspace setup for new joiners and relocations



Ensure workplace comfort through temperature, lighting, and ambiance management



Support space planning initiatives and workplace transformation projects



Maintain workplace aesthetics and professional environment standards



Health, Safety & Compliance SupportSupport health and safety protocols and emergency procedures



Monitor compliance with workplace policies and guidelines



Assist in evacuation drills and emergency response coordination



Ensure adherence to COVID-19 and health safety measures



Report safety hazards and coordinate corrective actions



Support workplace wellness initiatives and programs



Technology & Digital Services SupportAssist employees with workplace technology and digital services



Coordinate IT support requests and equipment issues



Support audio-visual setup for meetings and events



Manage workplace applications and booking systems



Provide basic troubleshooting for workplace technology



Support digital workplace initiatives and implementations



Administrative & Operational SupportMaintain workplace documentation and service records



Generate reports on employee feedback and service metrics



Support inventory management for workplace supplies and amenities



Coordinate with facilities teams for operational requirements



Handle administrative tasks related to workplace services



Support budget tracking and cost management initiatives



Required QualificationsEducation & ExperienceBachelor's degree in Hospitality, Business Administration, Communications, or related field



3-5 years of experience in customer service, hospitality, or workplace services



Experience in corporate environment or executive support roles preferred



Background in front-of-house operations, guest services, or employee experience



Experience with multi-location operations is advantageous



Core CompetenciesCustomer Service ExcellenceExceptional interpersonal and communication skills



Strong customer service orientation with problem-solving abilities



Professional demeanor and executive-level interaction capabilities



Ability to handle complaints and difficult situations diplomatically



Proactive approach to employee engagement and satisfaction



Workplace Services KnowledgeUnderstanding of workplace operations and employee needs



Knowledge of soft services coordination and vendor management



Familiarity with space management and workplace optimization



Understanding of health, safety, and compliance requirements



Experience with workplace technology and digital platforms



Operational SkillsStrong organizational and multitasking abilities



Attention to detail and quality service delivery



Ability to work independently and as part of a team



Flexibility to adapt to changing priorities and requirements



Time management and prioritization skills



Communication & Language SkillsExcellent verbal and written communication in English



Proficiency in local languages (Hindi, Telugu) preferred



Professional presentation and public speaking abilities



Active listening skills and emotional intelligence



Cross-cultural communication and sensitivity



Technical SkillsProficiency in MS Office Suite and workplace management systems



Basic knowledge of facilities management software



Familiarity with visitor management and booking systems



Understanding of digital workplace tools and applications



Social media and communication platform knowledge

Key Performance IndicatorsEmployee Satisfaction:

Maintain satisfaction scores above 4.5/5.0 for workplace services

Response Time:

Address employee queries and requests within 2 hours

Service Quality:

Achieve excellence ratings in service delivery assessments

Engagement Metrics:

Drive high participation in workplace events and initiatives

Issue Resolution:

Resolve 90% of employee concerns at first point of contact

Feedback Implementation:

Successfully implement employee suggestions and improvements

Working Conditions & RequirementsLocation Flexibility:

Regular rotation between Aquila and Centaurus based on operational needs

Working Hours:

Standard business hours (9:00 AM - 6:00 PM) with flexibility for events

Physical Requirements:

Significant time spent standing, walking, and interacting with employees

Availability:

Occasional support during extended hours, events, or special occasions

Professional Appearance:

Maintain professional dress code and grooming standards



Career Development OpportunitiesProgression to Senior Workplace Ambassador or Facilities Executive roles



Cross-training in facilities management and operations



Professional development in customer experience and service excellence



Leadership development and team coordination opportunities



Industry certifications in workplace management and employee experience



Compensation & BenefitsCompetitive salary based on experience and qualifications



Performance-based incentives and recognition programs



Transportation allowance and meal benefits



Comprehensive medical insurance and wellness programs



Professional development and training opportunities



JLL employee benefits and career advancement pathways

Success FactorsEmployee-First Mindset:

Genuine passion for creating exceptional employee experiences

Adaptability:

Ability to thrive in dynamic, multi-location environment

Professional Excellence:

Maintain highest standards of service and presentation

Collaborative Spirit:

Work effectively with diverse teams and stakeholders

Continuous Improvement:

Proactively seek ways to enhance workplace experience

Ideal Candidate Profile:

A customer-focused professional with strong interpersonal skills, workplace services experience, and the enthusiasm to create exceptional employee experiences while managing diverse soft services operations across premium corporate locations.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.