Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Workspace Experience Executive

Work Dynamics

What this job involves:

This position is responsible for delivering an exceptional "Delight" by fostering a customer-centric experience for occupants and guests within the assigned portfolio. The role focuses on providing an outstanding experience in both Front office and F&B operations across office locations. Key responsibilities include overseeing daily operations, managing menu planning, coordinating events, and ensuring consistent quality service.

This candidate will have a deep understanding of the Workspace and the Surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the Guests present & F&B management experience, strong organizational skills, and the ability to maintain consistent standards



MAJOR RESPONSIBILITIES

Transforming to the Workspace Team of the future



Creates Occupant Delight

Has a natural hospitality-orientated communications acumen

Embedded "Go To" trusted Workspace partner fostering all-level relationships

Understands business traits/ cadence/ needs

Deep Workspace & Surrounding area knowledge

Shares observations regarding any misalignment to nudge behaviours to workspace assistant manager

Single Point of Contact for issues resolution & Workspace change within allocated floors

Problem solves & Resets space on the fly

Acts as basic "counsel" regarding space needs/options as per Workspace Standards

Be part of a highly proactive, responsive, dynamic and agile team

Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests

Escalate facilities issues to assistant manager when necessary

Participate in ad-hoc projects when required



Cafeteria

Weekly menu for Cafeteria ensuring the menu cycle gives due regards to regional taste for local and expats populations.



Daily ordering quantity to the vendor. Quality check and the feedback are given to the vendor on daily basis. Checking the grooming standards of the person serving the food. Checking the quality & quantity of food as per requirement. Sending the food for lab test on regular basis to verify the quality and maintain the date for the same. Taking oral feedback & written feedback & taking necessary actions. Ensuring that vendor has correct manpower to run the operation. Checking with vendor for special menu. Updating the vendor if any special requirement or concern related to food service. Kitchen audit will follow on monthly basis

Pantry

Check on quality of coffee, Hot water, Milk pouring & temperature

Checking on the expiry on consumables

Checking on routine machine servicing and any kind of breakdown

Taking actions against any employee's feedback on the beverages vending

Updating the vendor if any special requirement or concern

Checking on the snack vending machine for soft drinks temperature, refilling and fresh stock.

Checking on fast moving items and expiry of other snacks and updating the vendor.

Checking on machine breakdown and servicing on regular basis.

Checking on machine malfunctioning and refunding on regular basis.

Taking employee feedback & act on it.

Updating the vendor if any special requirements or concern.

Daily water indents and monitors daily consumption.

Checking the quality of water dispensers and its temperature.

Water test for portability and records maintain.

Checking the machine Breakdown and servicing on weekly basis.

Updating the vendor in case of any concern.



Client/Stakeholder Management



Deliver an exceptional quality of service to the Client, as reflected by Client feedback

Actively recover feedback from the end user



Leadership / Staff Management



Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success

Sound like you? To apply you need to be:

Experience of 4 + years in hospitality - hotels, aviation industry / coworking spaces

An added benefit would be a Bachelor's degree/ Degree in Hotel Management, business or other related field.

Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements

Strong analytical, organization and administration skills

Excellent communication verbal and written

Must be customer focused and be proactive in establishing customer relationships

Proven ability to function effectively as part of a team



Critical Competencies for Success (with corresponding 'I am JLL behaviours')

Client Focus & Relationship Management - 'I Value my Customers'



Demonstrates proactive & professional approach to customer service and stakeholder engagement

Has a natural hospitality-orientated communications acumen

Ability to interact with a wide range of client staff, including senior levels

Ability to manage conflict and balance between client and firm requirements

Has a customer service oriented attitude



People Management and Team Leadership - 'I am a Team Player'



Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels



Program Management & Organizational Skills - 'I am Proactive'

Proven ability to manage multiple and complex operational matters on a daily basis

lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels.



Problem Solving & Strategic Thinking - 'I am Innovative'



Capacity to deal with ambiguity and solve complex problems effectively

Analytical, proven ability to solve problems using a quantitative approach

Proven ability to employ holistic approaches and looks at long term solutions



Other Personal Characteristics



Natural communicator who enjoys engaging at all levels

Creative mindset

Self-motivated and confident

Exhibits honesty & trustworthiness

Open to new ideas & willing to challenge status quo

Works well with diverse teams from various countries/cultures



What you can expect from us

You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Keep your ambitions in sight and imagine where JLL can take you...

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.