Job Description

JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
: Workplace Ambassador
Client: UBS
Location: Hyderabad (Aquila & Centaurus)
Department: Facilities Management - Workplace Services
Reports To: WorkpManager
Position Overview
We are seeking dynamic Workplace Ambassadors to serve as the face of UBS workplace experience, managing soft services operations and ensuring exceptional employee experiences across Aquila and Centaurus locations. This role requires customer-focused professionals who can seamlessly operate between both sites, acting as the primary point of contact for employees while coordinating various soft services to create a world-class workplace environment.
Key Responsibilities
Employee Experience & Engagement
Serve as primary point of contact for UBS employees across workplace services
Provide exceptional customer service and resolve employee queries promptly
Proactively engage with employees to understand needs and gather feedback
Support new employee onboarding and workplace orientation
Facilitate employee events, celebrations, and engagement activities
Maintain a welcoming and professional workplace atmosphere
Multi-Location Flexibility
Seamlessly operate between Aquila and Centaurus locations as required
Maintain consistent service standards and employee experience across both sites
Adapt to varying workplace cultures and operational requirements at each location
Support inter-location coordination and employee transitions
Ensure effective communication between site teams and management
Front-of-House & Reception Services
Manage reception desk operations and guest services
Handle visitor registration, access coordination, and escort services
Maintain professional front-of-house presentation and ambiance
Coordinate meeting room bookings and space reservations
Support VIP visits and executive-level guest arrangements
Ensure lobby and common areas maintain premium standards
Workplace Services Coordination
Coordinate soft services including housekeeping, catering, and maintenance requests
Monitor service delivery quality and address any service gaps
Handle employee service requests through ticketing systems or direct interaction
Coordinate with vendors and service providers for seamless service delivery
Support workplace amenity management (cafeteria, wellness areas, recreation spaces)
Manage workplace announcements and communication dissemination
Space & Environment Management
Monitor workplace utilization and space optimization
Support hot-desking, flexible workspace, and hybrid work arrangements
Coordinate workspace setup for new joiners and relocations
Ensure workplace comfort through temperature, lighting, and ambiance management
Support space planning initiatives and workplace transformation projects
Maintain workplace aesthetics and professional environment standards
Health, Safety & Compliance Support
Support health and safety protocols and emergency procedures
Monitor compliance with workplace policies and guidelines
Assist in evacuation drills and emergency response coordination
Ensure adherence to COVID-19 and health safety measures
Report safety hazards and coordinate corrective actions
Support workplace wellness initiatives and programs
Technology & Digital Services Support
Assist employees with workplace technology and digital services
Coordinate IT support requests and equipment issues
Support audio-visual setup for meetings and events
Manage workplace applications and booking systems
Provide basic troubleshooting for workplace technology
Support digital workplace initiatives and implementations
Administrative & Operational Support
Maintain workplace documentation and service records
Generate reports on employee feedback and service metrics
Support inventory management for workplace supplies and amenities
Coordinate with facilities teams for operational requirements
Handle administrative tasks related to workplace services
Support budget tracking and cost management initiatives
Required Qualifications
Education & Experience
Bachelor's degree in Hospitality, Business Administration, Communications, or related field
3-5 years of experience in customer service, hospitality, or workplace services
Experience in corporate environment or executive support roles preferred
Background in front-of-house operations, guest services, or employee experience
Experience with multi-location operations is advantageous
Core Competencies Customer Service Excellence
Exceptional interpersonal and communication skills
Strong customer service orientation with problem-solving abilities
Professional demeanor and executive-level interaction capabilities
Ability to handle complaints and difficult situations diplomatically
Proactive approach to employee engagement and satisfaction Workplace Services Knowledge
Understanding of workplace operations and employee needs
Knowledge of soft services coordination and vendor management
Familiarity with space management and workplace optimization
Understanding of health, safety, and compliance requirements
Experience with workplace technology and digital platforms Operational Skills
Strong organizational and multitasking abilities
Attention to detail and quality service delivery
Ability to work independently and as part of a team
Flexibility to adapt to changing priorities and requirements
Time management and prioritization skills
Communication & Language Skills
Excellent verbal and written communication in English
Proficiency in local languages (Hindi, Telugu) preferred
Professional presentation and public speaking abilities
Active listening skills and emotional intelligence
Cross-cultural communication and sensitivity
Technical Skills
Proficiency in MS Office Suite and workplace management systems
Basic knowledge of facilities management software
Familiarity with visitor management and booking systems
Understanding of digital workplace tools and applications
Social media and communication platform knowledge
Key Performance Indicators
Employee Satisfaction: Maintain satisfaction scores above 4.5/5.0 for workplace services
Response Time: Address employee queries and requests within 2 hours
Service Quality: Achieve excellence ratings in service delivery assessments
Engagement Metrics: Drive high participation in workplace events and initiatives
Issue Resolution: Resolve 90% of employee concerns at first point of contact
Feedback Implementation: Successfully implement employee suggestions and improvements
Working Conditions & Requirements
Location Flexibility: Regular rotation between Aquila and Centaurus based on operational needs
Working Hours: Standard business hours (9:00 AM - 6:00 PM) with flexibility for events
Physical Requirements: Significant time spent standing, walking, and interacting with employees
Availability: Occasional support during extended hours, events, or special occasions
Professional Appearance: Maintain professional dress code and grooming standards
Career Development Opportunities
Progression to Senior Workplace Ambassador or Facilities Executive roles
Cross-training in facilities management and operations
Professional development in customer experience and service excellence
Leadership development and team coordination opportunities
Industry certifications in workplace management and employee experience
Compensation & Benefits
Competitive salary based on experience and qualifications
Performance-based incentives and recognition programs
Transportation allowance and meal benefits
Comprehensive medical insurance and wellness programs
Professional development and training opportunities
JLL employee benefits and career advancement pathways
Success Factors
Employee-First Mindset: Genuine passion for creating exceptional employee experiences
Adaptability: Ability to thrive in dynamic, multi-location environment
Professional Excellence: Maintain highest standards of service and presentation
Collaborative Spirit: Work effectively with diverse teams and stakeholders
Continuous Improvement: Proactively seek ways to enhance workplace experience
Ideal Candidate Profile: A customer-focused professional with strong interpersonal skills, workplace services experience, and the enthusiasm to create exceptional employee experiences while managing diverse soft services operations across premium corporate locations.
Location:
On-site -Hyderabad, TS
Scheduled Weekly Hours: 48
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our .
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.

Skills Required