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Key Skills Required:
Advanced Excel Skills (VLOOKUP, HLOOKUP, Pivot Tables, SUM/AVERAGE/MINUS combinations) Bpo metrix -.Avg AHT, CSAT%, DSAT%, Total Calls,SUMIF, COUNTIF, VLOOKUP / INDEX-MATCH, Conditional Formatting, Validation ,Shrinkage,Attrition , Utilisation % Occupancy %, Threshold ,Break Time ,Abandon %
Must be excellent in Advance Excel
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