Job Description

LXT is an emerging leader in AI training data to power intelligent technology for global organizations. In partnership with an international network of contributors, LXT collects and annotates data across multiple modalities with the speed, scale, and agility required by the enterprise. Our global expertise spans over 145 countries and more than 1,000 language locales. Founded in 2010, LXT is headquartered in Toronto, Canada with a presence in the United States, UK, Egypt, India, Turkey, and Australia. The company serves customers in North America, Europe, Asia Pacific, and the Middle East.
We are hiring a Workforce Analyst who will be analyzing workforce metrics, forecasting staffing needs, ensuring optimal scheduling to meet business objectives, and develop BI dashboards and reports. This role demands a strategic thinker with a strong analytical background and excellent communication skills.
Key Responsibilities:

• Analyze and interpret workforce data to identify trends and provide actionable insights.
• Develop and maintain accurate forecasting models to predict volumes, handle times, and staffing requirements.
• Create and manage employee schedules to ensure adequate coverage and adherence to service level agreements (SLAs).
• Monitor real-time performance and adjust staffing plans as needed to maintain operational efficiency.
• Create, develop and maintain SQL and Power BI dashboards.
• Collaborate with Secure Facility Operations and Operational Excellence teams to optimize workforce utilization.
• Prepare and present regular reports on workforce performance, including productivity, attendance, and adherence metrics.
• Assist in the development and implementation of workforce management tools and technologies.
• Ensure compliance with labor laws and organizational policies related to scheduling and staffing.

Qualifications:

• Bachelor's degree in business administration, Statistics, Human Resources, or related field.
• Minimum of 4 years of experience as a Workforce Analyst in the BPO industry.
• Excellent in advanced data analysis tools and techniques (e.g., SQL, Power BI, Tableau)
• Professional experience in power Bi Dashboards creation.
• Proficiency in MS Office Suite.
• Certification in workforce management (e.g., CWPP, CWPM) is a plus.
• Strong analytical skills with the ability to interpret complex data and make data-driven decisions.
• Excellent organizational and time management skills.
• Effective communication and interpersonal skills.
• Fluency in written & spoken English is a must.
• Ability to work under pressure and adapt to changing business needs.
• Detailed-oriented with a strong commitment to accuracy

Additional information:
LXT is an equal opportunity employer and ensures that no applicant is subject to less favorable treatment on the grounds of gender, gender identity, marital status, race, color, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependents, or physical or mental disability. Any hiring decision is made on the basis of skills, qualifications, and experiences.
We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share but also by how we positively impact people, society, and the planet.

Skills Required