Job Description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

WNS is hiring for an

International Airlines - customer service process.

Role:

Customer Support Representative (Email Process)

Shift:

Rotational shifts including night shifts

Week-offs:

1 rotational week off


Pick up & Drop facilities provided



Key Responsibilities:


? Draft professional emails to resolve customer queries and complaints.


? Deliver exceptional customer service while handling sensitive issues.


? Ensure prompt and accurate resolution of customer concerns in line with airlines service standards.



Required Skills:


?? Excellent written and verbal communication skills.


?? Strong email drafting and comprehension abilities.


?? Customer-centric approach with problem-solving mindset.



Graduate candidates with 6+ months of customer service/email support experience are welcome to apply!


Registration is mandatory prior to attending the walk-in interview.


If you're referring to Naukri job posting, please click the link - https://smrtr.io/vm6tN


If you're referring to LinkedIn job posting, please click the link - https://smrtr.io/vm6tg

Qualifications

Graduate