Job Description

Should ensure smooth operation of the support function of the complete cloud infrastructure. Should handle escalation received from L1 or directly from customers. Escalate issues not resolved within TAT to next level. Should diagnose problems, recommend & implement solutions as necessary. Should manage the ticket board and the incidents according to the SLA/priority of the tickets. Act on monitoring alerts from the system for failures, errors in performance. Monitor system performance to support capacity planning, backup & disaster recovery planning. Provide support for technology projects as required. Manage the complete patch management process to ensure all patching in place. Actively participate to ongoing process improvement, problem resolution & workflow improvements. Adhere to the Change Management process, including presenting change requests with sufficient clarity to allow the appropriate authority to understand the reason for the change, the associated risk, the ease of regression & the implications of making or not making the change. To manage the system compliance and assist with regular audits & preparation of audits. To provide the required system reports on demand or as per the schedule. Work independently or with little supervision in a structured, methodical manner.






Required Educational Qualification
B.E/BSC/BBA/Diploma (in IT, Computers, ENTC, Electronics).


Work Type
Full Time


Work Experience
4+ Years


Job Location
Nasik, Maharshtra

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Roles & Responsibilities :

• Analyze issues, evaluate options & suggest recommended solutions.
• Capture technical details to write documentation & procedures.
• Identifying issues, troubleshooting, diagnosing, & carrying them through to resolution.
• Display a passion for technology & proactively keep up to date with emerging technologies & practices.
• Should strongly follow SLA management & ITIL.
• Coordination between other team to ensure the incident resolution.
• Working on vCD OrgvDC and PvDC.
• Troubleshooting Performance issues
• Working on VCenter Appliance and Windows
• Working on SRM, VRM, VROPS, and Log Insight.
• Perform vCD setup and upgrades
• Perform certificate replacement for vCD and NSX
• Handle issues with snap shot revert and associated issues
• Troubleshoot and fix deployment issues during mass deployments
• Perform ad hoc requests related to resource allocation to organizations

-Diagnose issues throughout the life cycle of vCD deployments - vApp compose cycle
Desired Skills & Experience:

Required Skills : -2+ years hands on experience on different cloud architecture and virtualization platforms. -Understanding of High Availability and Redundancies for different components. -Install, Configure & Manage VMware vSphere 6.x ESXi, Citrix Xen, MS Hyper-V Infrastructure. -Knowledge of Microsoft Windows Failover Clustering -Strong experience in Troubleshooting VMware, Xen, and Hyper-V related issues. -Experience in high level diagnostics & troubleshooting on VMware vSphere 6.x ESXi and vCSA 6.x -Proficient and hands on experience in vCenter, vCSA 6.7 -Understanding of vCD, NSX, VXLAN Architecture. -Understanding and experience in Permissions (Users and Groups) -Experience on Cloud Director Networking (External networks, Organization networks, vApp networks) -Proficient in controlling administrator rights on VM Infrastructure, Use of VMware Converter Enterprise and overview. -Setup of resource pools and a VMware Distributed Resources Scheduler (DRS) cluster, Resource Management, Resource Monitoring along with VMware High Availability (HA) cluster -Proven expertise in ESX Server Installation and configuration of virtual switches, network connections and port groups configure Storage -Virtual Center Installation and configuration and Installation of its components, Support ESXi Operating system -Proficient in scripting ESX Server deployments for remote installation and security in A VMware Virtualized Environment -Understanding the DR/BCP/SRM for different environment. Exposure on DR Drills. -Server security hardening, and system compliance. -Exposure on fixing the identified vulnerabilities identified in VAPT. -Identifying the Root Cause and provide permanent fix. Creating RCA. Experienced in managing various storage Connectivity to storage on different protocols i.e. ISCSI, NFS, FC, FCOE etc.