Job Description

We are seeking a highly skilled

Windows IT Technician

with expertise in

NinjaONE to manage and support a distributed fleet of Windows-based systems. The ideal candidate will have experience handling remote deployments, troubleshooting, automation, and maintenance across multiple endpoints. This role requires precision, accountability, and the ability to work independently while collaborating with a distributed team.

Key Responsibilities

Monitor, manage, and maintain a fleet of Windows-based endpoints using

NinjaONE*
Conduct remote software installations, configurations, and updates. Ensure timely patch deployment and system updates across all devices. Troubleshoot and resolve software/hardware issues, escalating when necessary. Develop and deploy

PowerShell

or

Batch

scripts for automation of routine tasks. Create and maintain detailed documentation on system configurations, procedures, and troubleshooting workflows. Manage and update antivirus, firewall, and endpoint security settings Respond to system alerts and incidents within SLAs and proactively prevent recurring issues. Provide Tier 1 and Tier 2 remote support to users and field personnel.

Requirements

Minimum

3 years

of experience in

IT Support, System Administration, or Endpoint Management

Proficiency with

NinjaONE*: scripting, deployment, patching, alerting, and policy configuration.
In-depth knowledge of

Windows 10 and Windows 11

administration. Experience with RMM tools and IT automation practices. Strong scripting skills in

PowerShell

and/or

Batch.

Familiarity with remote access platforms and endpoint security solutions. Strong problem-solving, organizational, and communication skills. Ability to work independently and handle high-pressure situations with professionalism.

Additional Skills

Fluent in

spoken and written English.

Excellent

telephone etiquette

and customer service skills. Capable of working

night shifts

. Available to provide support

as and when required

, including on short notice. Willingness to work

flexible hours

, including weekends, holidays, or off-peak hours if necessary. Comfortable with

shift-based schedules

, including night shifts as needed.
Job Type: Full-time

Pay: Up to ?300,000.00 per year

Benefits:

Flexible schedule Paid sick time
Shift availability:

Night Shift (Preferred) Day Shift (Preferred)
Work Location: In person

Expected Start Date: 18/08/2025