Job Description

Desired Competencies (Technical/Behavioral Competency)
Must-Have

• A successful candidate will have the opportunity to serve as the focal point for large incidents, including providing awareness and debriefing to senior management.
• Manage time-sensitive incidents and investigations requiring follow-the-sun coordination.
• Work with and become proficient in a variety of enterprise technology from Microsoft, IBM, HP, Adobe, Google, etc.
• Work with and be part of a talented global team employing a follow-the-sun support model.
• Constant collaboration with other technical teams like networking, helpdesk, test-site support, server support, firewall, security, Unix, SQL, web storage and development teams.
• Provide operational oversight and ensure consistency in tracking and remediation of incidents impacting key business unit stakeholders.
• Proactively participate in the continuous review of incidents and root causes in order to high-control gaps across the organization and over gaps within the team.
• provide on-call and out-of-hour support.
• We are looking for people who are curious, self-dedicated, self-motivated, and highly reliable.
• Many of the issues we face are unique and complex and require creative thinking, perseverance, patience, and a willingness to ask questions in order to arrive at a solution.
• Self-starter with good interpersonal skills to facilitate working with end-users and IT colleagues.
• Maturity to be able to execute job functions with minimal guidance
• Ability to effectively host calls with senior members of the firm, translate complex technical problems and develop quick response plan to information security incident.
• Very strong verbal and written English communication skills.
• To be best preferred for this role, you should have a background in Microsoft Windows operating systems or system administration
• Ideally in demanding enterprise organization, experience with one or more enterprise tools such as Wireshark or Splunk would be a great help.
• Experience working with SaaS cloud providers like Microsoft, Google, AWS and others, ITL certification, MCDS certification skills in PowerShell and automation

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Role descriptions / Expectations from the Role / Good-to-Have
1
At least 8-12 years experience
2
Strong experience with Desktop L3 exp, Hands on exp AD, GPO, powerShell scripting
3
Troubleshooting exp
4
Understanding and debugging logs
5
Networking concepts

Skills Required