Job Description

Experience: 2-5 years | Job Type: Full-time

Are you a skilled IT professional with strong expertise in Windows systems, troubleshooting, and user support? Join our dynamic team as a Windows L2 Support Engineer and play a key role in ensuring smooth IT operations for our enterprise environment.

Key Responsibilities

Provide advanced technical support for escalated Windows 10/11 and Windows Server issues.

Troubleshoot OS-related problems including boot failures, BSODs, performance issues, and system errors.

Manage Active Directory tasks: user accounts, groups, permissions, password resets, and GPO troubleshooting.

Support network connectivity troubleshooting including DNS, DHCP, VPN, Wi-Fi, and firewall issues.

Troubleshoot and support Microsoft Office/O365, business applications, and software installations.

Handle SCCM/Intune-related issues such as patching, deployments, compliance, and device enrollment.

Resolve endpoint security alerts, antivirus issues, and ensure device compliance.

Support hardware issues on desktops, laptops, and peripherals.

Perform system monitoring, performance tuning, and routine maintenance activities.

Document incidents, resolutions, and follow standard operating procedures.

Collaborate with L1, L3, Network, and Security teams for escalations.

Deliver high-quality customer service and maintain strong communication with end users

Technical Skills Required

Windows OS (10/11), Windows Server basics

Active Directory, Group Policy

SCCM / Intune / Endpoint Manager

Networking fundamentals (DNS, DHCP, TCP/IP, VPN)

Microsoft Office / O365 troubleshooting

Antivirus & endpoint protection tools

Remote support tools (RDP, TeamViewer, etc.)

Basic PowerShell knowledge (added advantage)

Ideal Candidate

Strong analytical & troubleshooting skills

Excellent communication and customer-handling skills

Ability to work independently and in a team

Willingness to learn and adapt to new technologies

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Application Question(s):

what is your current salary and expected salary?
Experience:

total work: 4 years (Preferred)
Work Location: In person