Job Description

Role: Application Support Lead (Officer)
Experience:
Minimum 10 years of IT experience, with proven expertise in supporting applications within Windows-based SaaS production environments. Must include at least 1 year of client-facing experience. Strong programming/scripting skills are essential.
Professional Background:

• Hands-on experience supporting applications in multi-tenant SaaS production environments.
• Deep understanding of Windows infrastructure and IT operations.

Technical Skills & Competencies:

• Application Support: Advanced proficiency in managing and troubleshooting applications on the Windows platform.
• Infrastructure Knowledge: Strong grasp of Windows Active Directory, Domain Services, and Windows Security protocols.
• Scripting & Automation:

• Proficient in PowerShell and Batch scripting.
• Capable of automating processes and developing one-click onboarding solutions.
• Deployment & Monitoring:

• Experience deploying applications in production environments.
• Skilled in setting up and monitoring batch jobs, with customization via scripting.
• Familiarity with job scheduling tools (any scheduler).
• Database Skills: Working knowledge of MS SQL Server and Oracle.
• Issue Resolution: Ability to troubleshoot and resolve client issues in production.
• Cloud Experience: Exposure to cloud migration projects is preferred.
• Monitoring Tools: Familiarity with Splunk, Dynatrace, or similar tools is a plus.
• Adaptability: Quick learner with a proactive approach to new technologies.
• Work Flexibility: Willingness to work in rotational shifts.
• Communication & Leadership:

• Strong verbal and written communication skills.
• Proven ability to lead teams and collaborate effectively with stakeholders.

Key Responsibilities:

• Provide production support and client issue resolution.
• Deploy applications using both manual and automated methods across environments.
• Collaborate with development and infrastructure teams to deliver hardware/software environments.
• Monitor and maintain production applications and environments.
• Document and update installation and operational procedures.
• Participate in deployment and configuration management activities.
• Automate repetitive tasks using PowerShell scripting.
• Support legacy-to-cloud application migration efforts.
• Assist in audit processes related to user and access management, and security compliance.

Education & Certifications:

• Bachelor's degree in Computer Science, Engineering, or Information Technology.
• Cloud certifications (e.g., Azure, AWS, GCP) are a plus.

Why this role is important to us
Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We're driving the company's digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.
We offer a collaborative environment where technology skills and innovation are valued in a global organization. We're looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.
Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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