Whitehatjr Concierge Executive Email/chat/voice Process (2 5 Yrs) Mumbai/navi Mumbai/thane (after Sales / Customer Service)
Job Description
Years of Experience: min 1 YearWhiteHat Jr. is looking for a passionate, customer service executive with a deep passion forre-inventing early childhood education.:- Should be able to handle end to end communication(s) with the Student/Teacher(s)- Responsible for the Customer Satisfaction of the entire conversation- Responsible for building relationships with the students and teachers in order to ensure endto end resolution is provided at one go- Voice / Chat associate - will be responsible for resolving tickets within pre-defined timelines- Email associate - will be responsible for resolving tickets raised on emails within pre-defined timelines- Should be open to work in rotational shifts as per business requirementsSkill Required :- Minimum of 1 year experience within a contact centre environment- Experience within the customer services domain (Email/Chat/Voice) with a proven history of credible performance- Candidates from any of these industries - Ed-Tech, E-Commerce, BPO/ITES, Telecom/E-learning are preferred- Excellent communication skills (verbal & written (ref:updazz.com)
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Job Detail
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Job IdJD2975520
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNavi Mumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear